At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects, ensuring smooth communication and minimal disruption.
- Company: Join a supportive team in Nottingham with a focus on customer satisfaction and community engagement.
- Benefits: Enjoy 23 days holiday, shopping discounts, and a friendly office environment with team socials.
- Other info: Opportunities for personal and professional growth with annual training budget.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic role.
- Qualifications: Must have a driving licence, great communication skills, and a customer-focused mindset.
The predicted salary is between 28500 - 30000 € per year.
Salary: £28,500 to £30,000 gross per annum, car allowance provided on top.
Contract type: Full-time, Permanent
Location: Nottingham
Eligibility: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Job Overview: We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Responsibilities:
- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
Qualifications:
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
Desirable qualifications (not essential):
- Health & Safety Awareness
- First Aid qualification
Benefits:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more...
Resident Liaison Officer in Beeston employer: CIH International Housing Group
As a Resident Liaison Officer in Nottingham, you will join a supportive and dynamic team that prioritises employee well-being and professional growth. With a strong focus on communication and customer service, the company fosters a welcoming work culture, offering generous benefits such as 23 days of holiday, a referral reward scheme, and an annual training budget to enhance your skills. Enjoy a collaborative environment where your contributions are valued, and make a meaningful impact on residents' lives during refurbishment projects.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Beeston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for a Resident Liaison Officer role, like how you'd handle resident complaints or ensure smooth communication. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Show off your soft skills! As a Resident Liaison Officer, communication is key. During your interview, share specific examples of how you've successfully handled difficult situations or built strong relationships with residents. This will demonstrate your ability to connect and engage effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Resident Liaison Officer in Beeston
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about being a Resident Liaison Officer and how you can make a difference in our team.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your communication and customer service abilities, as these are key for us in this role. Don’t forget to mention any specific projects you've worked on that relate to resident liaison!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the position. Remember, we’re looking for someone who can communicate effectively with residents!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and managing complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've had to handle complaints or unexpected issues. Be prepared to explain how you approached these situations and what the outcomes were. This will show your potential employer that you're proactive and capable of maintaining resident satisfaction.
✨Demonstrate Your Organisational Skills
As a Resident Liaison Officer, you'll need to juggle multiple tasks. Bring up examples of how you've managed your time effectively in previous roles. Mention any tools or methods you use to stay organised, as this will highlight your ability to prioritise and adapt to changing deadlines.
