At a Glance
- Tasks: Conduct resident visits, provide housing advice, and manage Housing Support Assistants.
- Company: ExtraCare Charitable Trust operates modern retirement villages, focusing on enhancing residents' lives.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity allowance, and free onsite gym access.
- Other info: Position is 35 hours per week, including some weekends, based in Bedford.
- Why this job: Join a dedicated team at Wixams Retirement Village, making a real difference in residents' lives.
- Qualifications: Experience in housing management or customer service, with excellent communication skills required.
The predicted salary is between 15.58 - 15.58 £ per hour.
ExtraCare Charitable Trust are recruiting for a Senior Housing Support at Wixams Retirement Village in Bedford! Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you. We are currently looking to recruit a dedicated Senior Housing Support to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Hours: 35hrs per week, including some weekends
Salary: £15.58 per hour (£28,432pa pro rata FTE £30,463pa)
Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA
At ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create 'better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff - enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Support?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and Reception, ensuring appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations
Our ideal Senior Housing Support will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
This Senior Housing Support post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance. Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Support in Bedford employer: CIH International Housing Group
ExtraCare Charitable Trust is located in Bedford, offering a supportive environment for older people. Employees benefit from a comprehensive perks package, including enhanced pension contributions and a cycle-to-work scheme. The team is committed to delivering quality service and fulfilling careers.
Contact Details:
CIH International Housing Group Recruitment Team
