Independent Living Scheme Manager (with care) in Bedford

Independent Living Scheme Manager (with Care)

Location: Gordon Colling House, Bedford, MK42 0SJ

Salary: £31,992.21

Employment: Full Time (37 hours) – Permanent

We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high‑quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day‑to‑day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community.

Key Responsibilities

Housing & Scheme Management

• Manage allocations, lettings, and tenancy‑related matters.
• Monitor performance against KPIs including occupancy, arrears, and service delivery.
• Maintain strong relationships with residents, ensuring timely support and engagement.
• Ensure properties and communal areas are safe, compliant, and well‑maintained.

Community & Resident Engagement

• Build a vibrant, inclusive community through events and ongoing engagement.
• Support residents across mixed tenure types, ensuring equitable service.
• Act as a visible and approachable presence within the scheme.

Partnership Working

• Work closely with on‑site care teams, contractors, and ancillary services.
• Collaborate with external agencies to coordinate support for residents.
• Build strong relationships with key stakeholders and partners.

Safeguarding & Risk Management

• Carry out needs and risk assessments, ensuring residents' safety and wellbeing.
• Manage safeguarding concerns and anti‑social behaviour cases effectively.
• Develop and monitor person‑centred support plans.

Financial & Operational Oversight

• Support budget management and ensure effective use of resources.
• Monitor service performance and contribute to continuous improvement.

About You

You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person‑centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently.

Essential Skills & Experience

• Strong communication and relationship‑building skills.
• Experience managing complex situations and making informed decisions.
• Ability to work independently and manage a busy workload.
• Experience assessing needs, managing risk, and supporting individuals.
• Excellent record‑keeping and administrative skills.

Desirable

• Experience in housing, tenancy management, or supported living.
• Knowledge of safeguarding, ASB, and welfare benefits.
• Experience working with older people or individuals with additional needs.

Our Values

We take responsibility: We do what we say and are accountable for our actions.

We show empathy: We respect and listen to every colleague and customer.

We are better together: We value diversity and achieve more as one team.

We are ambitious: We strive for excellence and make a positive difference.

Benefits: Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/