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- Tasks: Manage tenancies, support residents, and tackle neighbourhood issues in Bedfordshire/Buckinghamshire.
- Company: Join Stonewater, a company dedicated to making housing personal and impactful.
- Benefits: Competitive salary, car allowance, and a chance to make a real difference.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Be the key contact for residents and help create supportive communities.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 36000 - 36000 ÂŁ per year.
We are looking for six Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area:
- Bedford (x 2)
- Central Bedford (x 2)
- Central Bedford, Luton, North Hertfordshire (x 1)
- Milton Keynes, Buckinghamshire (x 1)
You’ll take ownership of a defined patch and act as the key point of contact for residents, ensuring services are responsive, compliant, and customer‑focused. Your responsibilities include:
- Managing the full tenancy lifecycle, from sign‑up through to end‑of‑tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
- Completing person‑centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise – delivering services that are respectful, personalised, and trauma‑informed.
What we're looking for:
- Experience of housing management or a similar customer‑facing role and the confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Details:
- Department: Housing & Tenancy Management
- Locations: Bedfordshire, Buckinghamshire
- Annual salary: ÂŁ36,000
- Employment type: Full‑time
- Car allowance: Included
- Hours per week: 37.5
- Expiry date: 07 June 2026
Housing Officer x6 (Bedfordshire/Buckinghamshire) employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer x6 (Bedfordshire/Buckinghamshire)
✨Tip Number 1
Get to know the area you're applying for! Research Bedfordshire and Buckinghamshire, and understand the local housing issues. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Housing Officer, you'll need to handle sensitive situations and communicate effectively with residents. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your customer-focused mindset! Think of examples from your past experiences where you've gone above and beyond for customers. This will demonstrate that you align with Stonewater's Customer Promise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Stonewater. Don’t miss out on this opportunity!
We think you need these skills to ace Housing Officer x6 (Bedfordshire/Buckinghamshire)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Housing Officer role. Highlight your experience in housing management and customer service, and show how you can handle complex situations. We want to see how you fit into our mission at Stonewater!
Showcase Your Skills: Don’t forget to mention your strong communication skills and your ability to work under pressure. We’re looking for someone who can manage competing priorities, so give us examples of how you've done this in the past.
Be Person-Centred: Remember, we value a customer-focused mindset. Share experiences where you’ve gone above and beyond for customers, especially in sensitive situations. This will show us that you align with our Customer Promise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Stonewater team!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Patch
Before the interview, make sure you research the specific areas you'll be covering, like Bedford and Milton Keynes. Familiarise yourself with local issues, housing policies, and community resources. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Highlight your ability to handle sensitive situations with empathy and professionalism, as this is crucial for a Housing Officer.
✨Understand Housing Legislation
Brush up on relevant housing legislation, including safeguarding and anti-social behaviour laws. Being able to discuss these topics confidently will demonstrate your knowledge and readiness to tackle the challenges of the role.
✨Practice Digital Proficiency
Since the role involves using digital systems to manage cases, be ready to discuss your experience with technology. If you have examples of how you've used data to improve performance or streamline processes, share those during the interview.