At a Glance
- Tasks: Manage tenancies, support customers, and tackle neighbourhood issues in Bedford.
- Company: Join a supportive housing team dedicated to community wellbeing.
- Benefits: Competitive salary, car allowance, and a focus on professional development.
- Other info: Full-time role with opportunities for growth and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management or customer service is essential.
The predicted salary is between 36000 - 36000 £ per year.
Locations and Patches:
- 1 Housing Officer – Bedford (MK40, MK41 & MK44)
- 1 Housing Officer – Bedford (MK42, MK43 & MK44)
- 1 Housing Officer – Central Bedford (MK43, MK45, SG16, SG17, SG18 & SG19)
What you’ll be doing:
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding and non‑access cases
- Completing person‑centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
What we’re looking for:
- Experience of housing management or a similar customer‑facing role, confidence to manage complex and sensitive situations professionally
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
Department: Housing & Tenancy Management
Role: Customer Partner/Housing Officer
Locations: Bedfordshire
Yearly salary: £36,000
Employment type: Full‑time
Car allowance included: Yes
Hours per week: 37.5
Expiry date: 03 July 2026
Housing Officer x3 (Bedford) employer: CIH International Housing Group
As a Housing Officer in Bedford, you will join a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a commitment to equality and trauma-informed practices, we offer comprehensive training and development opportunities, alongside a competitive salary and benefits such as a car allowance. Our collaborative approach with local authorities ensures that you can make a meaningful impact in the community while enjoying a fulfilling career.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer x3 (Bedford)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their approach to housing management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your problem-solving abilities during interviews. Use examples from your past experiences to illustrate how you’ve handled complex situations, especially in tenancy management or customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Housing Officer x3 (Bedford)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s managing tenancy changes or handling complex situations, we love seeing real-life applications of your abilities.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation, especially around safeguarding and anti-social behaviour. Being able to discuss relevant laws confidently will show that you’re well-prepared and understand the complexities of the role.
✨Showcase Your Customer-Focused Mindset
Prepare examples from your past experiences where you’ve successfully managed customer relationships or resolved conflicts. Highlighting your commitment to equality and inclusion will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Think of specific situations where you’ve had to handle complex or sensitive issues. Be ready to explain how you approached these challenges and what the outcomes were, showcasing your ability to work calmly under pressure.
✨Familiarise Yourself with Digital Systems
Since the role involves using digital systems to manage cases, be prepared to discuss any relevant software or tools you’ve used in the past. Showing confidence in your tech skills can set you apart from other candidates.
