Housing Officer (Complex Case Team) in Bedford

Housing Officer (Complex Case Team)

Permanent, Full time (37 hours per week)

Up to £37,000 per annum, including car allowance - Based on skills and experience

We are looking for a self‑motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti‑social behaviour (ASB), ensuring a strong customer focus at all times.

What you will be doing:

• Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
• Managing cases where a greater focus or intervention is required.
• Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
• Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
• Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
• Working with customers with complex lives to ensure that property

We'd love to meet someone with:

• Excellent customer service skills putting the customer at the heart of what we do
• Good problem‑solving, negotiation and influencing skills
• Strong communication skills, both written and verbal
• Excellent time management and organisational skills
• Experience of working in partnership with internal teams and external organisations to achieve shared goals

Please note the successful candidate will need to complete a Basic DBS application.

Benefits

We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.