At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and drive revenue growth.
- Company: Join THE PIG, a unique hotel group with a focus on exceptional service.
- Benefits: Free staff stays, discounts, meals on duty, and extensive holiday leave.
- Other info: Dynamic role with clear progression to Deputy General Manager and beyond.
- Why this job: Be a key player in creating memorable guest experiences and advancing your career.
- Qualifications: 3+ years in hospitality management with strong guest relations skills.
The predicted salary is between 38500 - 42500 £ per year.
About the role
Location: THE PIG-near Bath, Pensford, BS39 4NS
Salary: £38,500 - £42,500 per annum, (OTE £44,100 - £48,100 per annum)
Hours: 45 hours per week, including weekends
As House Manager, you will play a key role in ensuring the smooth operation of the hotel's front-of-house, enhancing guest experiences, and driving revenue growth. You'll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service. This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences.
Reporting to the Hotel Director and Deputy General Manager, you'll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations.
The ideal candidate will have at least three years' experience in hospitality management, with solid knowledge of guest relations and F&B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided. As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company.
Benefits:
- Staff stays - free B&B.
- 35% discount on food, beverages & treatments.
- Meals on duty.
- Annual holiday increase (up to 33 days).
- Take home goods - cost price.
- Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
- A range of learning & development courses.
- Private Health Critical Illness cover.
- Death in service cover.
- Trips and incentives.
- Anniversary vouchers - dinner with wine for 2.
Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
House Manager in Bath employer: CIH International Housing Group
At THE PIG-near Bath, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. With competitive salaries, generous benefits including free staff stays and extensive training opportunities, we empower our House Managers to grow into leadership roles while enjoying a supportive environment that prioritises employee well-being and development. Join us in creating memorable experiences for our guests in the beautiful surroundings of Pensford.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re near THE PIG-near Bath, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for the role. Plus, you might get a chance to chat with the team and learn more about the hotel culture.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and recent news. Tailor your answers to reflect how your experience aligns with their mission of enhancing guest experiences. We want to see that you’re not just a fit for the role, but also for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the perks and benefits we offer, which can help you stand out during interviews.
We think you need these skills to ace House Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the House Manager role. Highlight your hospitality management experience and any relevant knowledge of guest relations and F&B operations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've enhanced guest experiences or led a team in a similar environment.
Showcase Your Leadership Skills:As a House Manager, you'll need to lead a diverse team. In your application, mention any previous leadership roles and how you handled challenges under pressure. We love to see strong decision-making skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks and benefits we offer!
How to prepare for a job interview at CIH International Housing Group
✨Know the Hotel Inside Out
Before your interview, make sure you research THE PIG-near Bath thoroughly. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a House Manager, you'll be leading various teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your decision-making skills and how you maintain composure under pressure.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your ability to engage with both guests and staff.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to handle guest complaints or emergencies. Outline your thought process and the steps you took to resolve the issues, showcasing your operational expertise.
