At a Glance
- Tasks: Triage and resolve complaints from residents in the Private Rented Sector.
- Company: Hammersmith & Fulham Council, dedicated to community welfare and support.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Other info: Join a proactive team focused on tenant needs and community partnerships.
- Why this job: Gain diverse experience while making a real difference in people's lives.
- Qualifications: No specific qualifications required; just a passion for helping others.
The predicted salary is between 42912 - 44235 £ per year.
Salary range: £42,912 – £44,235 per annum
Work location: 145 King Street, Hammersmith, London W6 9XY
Hours per week: 36
Contract type: Permanent
Closing date: 29 June 2026
Interview date: 8 July 2026
Contact details for informal discussion: Gary Vickers, PRS Manager – Email: GARY.VICKERS@LBHF.GOV.UK
About the role
Within the Housing & Neighbourhoods department, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven. This entry-level role is designed to give the successful candidate a breadth of experience across diverse workstreams, while ensuring an effective triage and resolution of complaints from residents and members.
Responsibilities:
- Operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team.
- Act as the first point of contact for complaints about disrepair, licensing, unlawful eviction and harassment from tenants in the Private Rented Sector.
- Engage in all of the varied workstreams carried out by the team, offering reasonable assistance to officers to support their duties efficiently.
- Promote the service across the Council and develop partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services.
- Deliver a successful front-line, residents-facing service, attending the office during normal office hours and responding to same-day complaints received through the Call Centre, the dedicated Private Sector Housing email box, and personal callers at reception.
EEO Statement
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment and will ensure that our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Assistant Private Sector Housing Officer LBHF624128 employer: CIH International Housing Group
Hammersmith & Fulham Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in the vibrant area of Hammersmith, employees benefit from a dynamic environment where they can engage in meaningful work that directly impacts the community. With a commitment to equality and a proactive approach to tenant-focused services, this role provides a unique opportunity to contribute to positive change while enjoying a competitive salary and a strong emphasis on work-life balance.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Private Sector Housing Officer LBHF624128
✨Get Involved with Local Community Projects
If you're eyeing a role in the government or public sector, dive into local community projects or initiatives. These not only elevate your resume but also help you make valuable connections with people already working in the field. Plus, showing a genuine commitment to public service can stand out to employers!
✨Attend Public Sector Job Fairs
Make sure to hit up job fairs specifically tailored for the public sector. These events are gold mines for entry-level roles, and you can chat directly with recruiters from local councils or governmental agencies. It’s an excellent chance to show off your enthusiasm and maybe even score an informal interview!
✨Engage with Your Local Representatives
Reach out to your local MPs or representatives for informational interviews or to volunteer. This can give you insights into the working of government roles, and they might even inform you about upcoming vacancies that aren’t widely advertised yet. Networking within these circles can sometimes open unexpected doors!
✨Check Out Internship Programmes
Entry-level positions in the public sector are often tied to internship programmes. Keep an eye on internships offered by local government bodies or agencies, as they can serve as a perfect stepping stone into a full-time role. Applying through our website can help you stay updated on these opportunities, so keep your eyes peeled!
We think you need these skills to ace Assistant Private Sector Housing Officer LBHF624128
Some tips for your application 🫡
Showcase Your Motivation:In your cover letter, make sure to highlight why you're passionate about working in the government and public sector. Employers love to see candidates who are not just looking for a job, but who genuinely want to contribute to their community and make a difference. Let us know what drives you to apply to CIH International Housing Group!
Emphasise Relevant Skills:This is the time to flaunt those transferable skills like communication, teamwork, and analytical thinking! Make sure your CV reflects any experience you have in volunteering or community service, as these are super relevant in the public sector. We want to see how your background can contribute to CIH International Housing Group's mission!
Tailor Your CV for Entry-Level:For an entry-level role, let’s keep the focus on your academic achievements, relevant coursework, and any internships or part-time roles that highlight your skills. Make it easy for us to see your potential – remove any unrelated jobs that might clutter your CV. Highlight how your background aligns with the work done at CIH International Housing Group.
Follow Application Guidelines:Government roles often come with specific application requirements, such as forms or additional documentation. Make sure to tick all the boxes when applying through our website. Double-check that you’ve included everything requested – we wouldn’t want you to miss out on opportunities at CIH International Housing Group because of a missing document!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Public Sector Values
Understand the core values and mission of public service, especially as they relate to CIH International Housing Group. Be ready to explain why you want to work in the government-public sector and how your motivations align with serving the community.
✨Be Ready for Scenario-Based Questions
Expect to face situational questions that gauge your decision-making and problem-solving skills. For example, they might ask how you would handle a situation where a policy you support is met with public criticism, so think about your responses ahead of time!
✨Research the Specific Role You'll Play
As an entry-level candidate, demonstrate your understanding of the specific department or area you'll be involved with. Familiarise yourself with current projects or challenges CIH International Housing Group is facing, as this will show your enthusiasm and preparedness.
✨Prepare to Discuss Public Accountability
Working in the public sector means being accountable to the populace. Be prepared to discuss how you would ensure transparency and build trust as a representative of CIH International Housing Group. Reflect on how you would communicate effectively with the public and stakeholders.
