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- Tasks: Assist with housing lettings, conduct viewings, and manage customer inquiries.
- Company: Join Birmingham City Council, a leader in community service and support.
- Benefits: Enjoy hybrid working, full training, and opportunities for personal development.
- Why this job: Make a real impact in the community while gaining valuable experience.
- Qualifications: Must have excellent customer service skills and a full driving licence.
- Other info: Flexible working options available; applications from diverse backgrounds encouraged.
The predicted salary is between 22400 - 29200 £ per year.
Assistant Housing Officer – East Voids / Lettings Team
Permanent
Grade 3 – £26,409 – £32,654
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This will be based on the East Voids Team, 150-152 Kings Road B11 2AP.
Working full time, 3 days in the office and 2 days agile/hybrid, subject to business and service needs.
From time to time, you will be asked to provide cover to other teams within the service across the city to cover emergencies.
The role of the Assistant Housing Officer involves lone working, visiting empty properties, conducting viewings with customers who have bid for properties off the housing register, showing them around, signposting, and handling all end-to-end customer inquiries. Responsibilities include booking lettings, collecting proofs, managing workload, dealing with energy providers, clearing meter debts, collecting keys, and handling lock changes.
We are looking for a highly motivated, organized individual with a can-do attitude and flexibility.
Full training, support, shadowing, and mentoring will be provided. City Housing is undergoing a service redesign to improve customer service by providing seamless, end-to-end, consistent voids and lettings services, aiming to minimize void turnaround times.
The post holder must hold a full driving license.
Key responsibilities include:
- Working closely with Repairs Partners to manage repairs to empty properties
- Completing viewings with customers as part of the lettings process
We seek candidates who can demonstrate:
- Excellent customer service skills
- Ability to work in a busy environment with tight deadlines
- Contributing positively to service improvements
This role involves site visits to empty properties and conducting viewings with customers. It is desirable (not essential) that applicants can commute to and between site visits (car mileage paid at current rates).
Please upload your up-to-date CV via the attachments part of your application, as it is required for shortlisting. Applications without a CV will not be considered.
Birmingham City Council is an accredited Disability Confident Leader employer, committed to employing, retaining, and developing all staff.
Internal mobility and development are supported; applications from internal employees and those under S118 will be prioritized.
If you have any accessibility needs or require support during the application process, please let us know.
For informal inquiries, contact: Azim Hussain at Azim.Hussain@birmingham.gov.uk or call 07354927631.
Applications from people with caring responsibilities and flexible working options will be considered.
Proof of right to work in the UK is required before employment can be confirmed.
Note: Roles are advertised for a minimum of two weeks; however, vacancies may close earlier due to high volume. Submit your application promptly to be considered.
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Assistant Housing Officer employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing market and the specific challenges faced by the East Voids Team. Understanding the nuances of void properties and lettings in your area will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Birmingham City Council, especially those in housing roles. They can provide valuable insights into the team dynamics and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully handled inquiries or resolved issues, as this role heavily relies on excellent customer interaction.
✨Tip Number 4
Highlight your organisational skills and ability to manage multiple tasks under tight deadlines. Be ready to share strategies you've used in the past to stay organised and efficient, as these are key traits for the Assistant Housing Officer role.
We think you need these skills to ace Assistant Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Housing Officer position. Highlight key skills such as customer service, organisation, and flexibility in your application.
Tailor Your CV: Make sure your CV is up-to-date and tailored specifically for this role. Emphasise relevant experience, particularly in customer service and any previous roles that involved managing workloads or conducting viewings.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying. Mention how your skills align with the responsibilities outlined in the job description, and express your enthusiasm for contributing to service improvements.
Check Application Requirements: Ensure you include all required documents, especially your CV, as applications without it will not be considered. Double-check for any additional documents needed, such as proof of right to work in the UK.
How to prepare for a job interview at CIH International Housing Group
✨Showcase Your Customer Service Skills
As an Assistant Housing Officer, excellent customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to contribute positively to the team's goals.
✨Demonstrate Organisational Skills
The role requires managing a busy workload with tight deadlines. Be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with the Role's Responsibilities
Understand the key responsibilities of the position, such as conducting viewings and managing repairs. Research common challenges faced in these areas and think about how you would address them. This shows your proactive approach and readiness for the role.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared can set you apart from other candidates. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the organisation.
