Agency Contracts Manager - Supported Housing

Our Supported Housing teams work hard to deliver excellent housing management services to our residents to help them attain the best outcomes possible. This work makes a direct and positive impact on thousands of vulnerable people every day. Our Agency Managed portfolio is a central part of our purpose: working with around 30 different managing agencies that support our most vulnerable residents across approximately 1,300 properties. The Agency Contracts Manager role is crucial to ensuring managing agents deliver services of the highest quality.

As Agency Contracts Manager, you will have in-depth knowledge of the supported housing sector and housing management processes at a large Registered Provider, along with the strategic thinking required to improve our practices and maximise our housing portfolio. You will have experience of overseeing management agreements for a landlord or delivering on management agreements as the managing agent. This experience will enable you to understand our customers' varied needs and how to ensure the managing agents deliver a great service to them.

How you'll do it:

• Establish and maintain a culture of service improvement, supporting your team to deliver our KPIs and evolving customer needs.
• Advocate for customers, leading by example to demonstrate a commitment to excellent customer service.
• Manage relationships with key stakeholders and partners, promoting and representing NHG at the appropriate levels.
• Work with commissioning authorities and management agents to agree client groups and appropriate housing management contracts for our properties.
• Maximise income and minimise risk to NHG and our customers, ensuring appropriate checks and controls are in place.

The Ideal Candidate:

We need your ability to manage and lead by example and support your team to solve problems as well as empowering them to provide outstanding services to our vulnerable customers. This is a challenging and rewarding role. You'll need to be adept at staff management, have experience in multi-layered stakeholder engagement, have strong contract management skills, and a passion for excellent customer service. If this unique challenge sounds like the opportunity you're looking for we'd love to hear from you.

Essential:

• Proven leadership in exceeding KPIs and delivering excellent services to residents.
• Experience of overseeing management agreements for a landlord or delivering on management agreements as the managing agent with an eye for detail.
• Understanding of customer needs in supported housing and the impacts on housing management.
• Experience of managing conflict between stakeholders.

Desirable:

• Relevant qualification in housing or management background.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

Selection Process:

• If you are interested, please send your application now! Closing date is at 23:59 on 19 March 2025.
• Successful candidates will be invited to interview and presentation. Please apply for this role online.
• If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
• Should a redeployee apply for this role, their application will be considered before any others.
• This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an enhanced check via Disclosure and Barring Service (DBS).
• NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.