At a Glance
- Tasks: Coordinate accommodation for ex-offenders, ensuring timely and accurate processing of requests.
- Company: Join Mears, a company dedicated to making a difference in the community.
- Benefits: Enjoy 25 days annual leave, volunteering leave, and exclusive staff perks.
- Other info: Dynamic role with comprehensive training and opportunities for personal growth.
- Why this job: Make a real impact by helping individuals transition back into society.
- Qualifications: Experience in office administration and strong IT skills required.
The predicted salary is between 29854 - 29854 £ per year.
The Accommodation Coordinator will process referrals for ex‑offenders leaving prison, ensuring timely and accurate handling of accommodation requests. The role involves reviewing referrals, drafting and issuing correspondence, and maintaining regular communication via email with internal teams and external partners. Working confidently across Microsoft platforms, you will update records, manage bed‑space reports, and handle sensitive data in line with information‑sharing and confidentiality requirements. Although allocation decisions are made elsewhere, you will update internal systems including VECO to reflect placements and changes. The post also requires completing risk assessments – comprehensive training is provided, but candidates must be comfortable assessing and managing risk within a criminal justice setting.
Key Criteria
- Provide excellent customer service, ensuring a positive experience for service users
- Demonstrate previous experience working in an office administration environment
- Confidently make and answer phone calls as part of daily coordination
- Carry out administrative duties with accuracy and attention to detail
- Be IT‑literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)
- Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills
- Confidence and ability to work in a fast‑paced environment
- Experience working within the criminal justice sector
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work
- Volunteering Leave – support for paid volunteering in the community
- Staff perks with Mears Rewards – discounts of up to 10% on groceries, holidays, eye test vouchers, a Share Save scheme, and more
- Family‑friendly policies
- Access to EAP counselling sessions
Eligibility: All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
Background checks: All our roles are subject to relevant Background, Identity & Security checks before commencement of employment. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
Accommodation Co-ordinator employer: CIH International Housing Group
Mears Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As an Accommodation Coordinator in Durham, you will benefit from generous annual leave, family-friendly policies, and unique perks like volunteering leave and discounts through Mears Rewards, all while making a meaningful impact in the community by assisting ex-offenders in securing accommodation.
Contact Details:
CIH International Housing Group Recruitment Team
