Partnership Team Representative

Job Description – Subrogation Partnership Representative

The Position:

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Cigna Global Health Benefits, a division of Cigna International, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion, Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Partnership team.

Reporting to the Partnership Team Manager, you will be responsible for maintaining Cigna’s membership database relating specifically to Cigna’s European partnerships. You will process requests from internal and external customers and partners, reviewing the request and taking the appropriate action in a timely and accurate manner.

Internal and external clients and partners depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations, and experience handling subrogation duties.

Main Duties / Responsibilities:

1. Managing TPA claims processed by Cigna, collate within reporting and forward to Partners.
2. Carry out subrogation duties.
3. Exchanging claims data with the Partners and dealing with queries that arise from the exchange.
4. Processing of claims associated with the integrated solution.
5. Actively support partners and internal team members with queries.
6. Engage with providers and partners to make sure that subrogation values are maximised.
7. Ensure work is prioritised effectively.
8. Carry out other Ad-hoc tasks as required to meet business needs.
9. Contribute to projects and business change when required.
10. Review and prepare claims in pre-agreed formats for multiple partners.
11. Adjusting of claims to incorporate the money returned by partners via subrogation.

Experience Required:

1. Proficient in Microsoft Office applications including working with Excel and creating dashboards and pivot tables.
2. Recent subrogation experience is crucial for this role.
3. Data gathering, specific to claims environment.
4. Experience in medical administration, claims processing, and customer service.
5. Ability to organise and prioritise workflow to ensure targets are met.
6. English and Arithmetic qualification preferred.
7. Must possess excellent attention to detail, with a high level of accuracy.
8. Strong interpersonal skills with good verbal and written communication.
9. Confident in making decisions and can exercise judgment where necessary.
10. Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements.
11. Good analytical skills.
12. Ability to navigate systems and applications with ease.
13. Regulatory awareness.
14. Salesforce experience.
15. Ability to work within a large team.
16. Adaptable to change with a flexible approach to supporting team tasks.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

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