Overview
As an Account Manager in the SME Client Management team, you will act as a trusted partner to international clients, brokers, and internal stakeholders to sustain service quality and drive growth. You will balance relationship management with commercial insight to support retention, renewals, and upsell opportunities. You’ll collaborate across underwriting, operations, claims, finance, and product to deliver timely, client-focused solutions. This role offers meaningful impact through improving client experiences and contributing to revenue growth in a global health services environment.
Pay / Benefits
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
Responsibilities
- Support the management and retention of international client portfolios, meeting service commitments and expectations
- Build and maintain relationships with clients, brokers, and internal stakeholders to deliver excellent service
- Identify opportunities to strengthen relationships and drive revenue growth via upselling and cross-selling
- Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews
- Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective client solutions
- Support renewal negotiations with market intelligence and account performance analysis
- Proactively manage client queries and escalations, ensuring prompt resolution
- Monitor portfolio performance, identify trends, and provide actionable insights
- Contribute to process improvements for efficiency, advocacy, and service excellence
- Maintain accurate account documentation and ensure governance and compliance
Key requirements
- Strong commercial mindset focused on retention, revenue growth, and strategic account development
- Proven negotiation and stakeholder influence abilities
- Excellent relationship-building and communication skills with senior-level contacts
- Strong analytical skills to interpret data and form recommendations
- Highly organized with attention to detail and ability to manage multiple priorities
- Proactive, solution-oriented mindset in a fast-paced international context
- Experience in account management, client relationships, sales support, consulting, insurance, healthcare benefits, financial services, or related fields
- Proficiency in Microsoft Office (Excel, PowerPoint, Teams)
- Fluency in an additional language is a plus
- client-centric mindset
- strong communication
- collaboration
- Microsoft Excel
- PowerPoint
- Teams
Account Manager - Cigna Healthcare in Greenock employer: CIGNA
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a collaborative, multicultural environment. With competitive salaries, comprehensive private medical insurance, and a strong commitment to educational development, Cigna empowers its employees to thrive while making a meaningful impact in the healthcare sector. Join us in shaping the future of healthcare and enjoy a fulfilling career where your contributions truly matter.
