Overview
In this role, you will manage and nurture international client relationships within the Client Management team, delivering an exceptional customer experience while supporting retention and growth. You collaborate with brokers and internal partners to provide timely solutions and renewals, leveraging commercial insight to upsell and cross-sell where appropriate. You will influence negotiations, synthesize data-driven insights, and drive client advocacy in a fast-paced international setting. This is a chance to shape the client experience and contribute to portfolio growth at Cigna Healthcare.
Responsibilities
- Develop and maintain relationships with clients, brokers, and internal stakeholders to deliver outstanding service
- Support management and retention of a portfolio of international clients, meeting service commitments
- Identify opportunities to strengthen relationships, improve satisfaction, and contribute to revenue growth through upselling and cross-selling
- Participate in client and broker meetings, prepare commercial analyses, renewal strategies, and service reviews
- Collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions
- Support renewal negotiations by gathering market intelligence, analyzing performance, and preparing recommendations
- Proactively manage client queries, escalations, and service concerns with prompt resolution
- Monitor portfolio performance, identify trends, and provide insights for retention and growth
- Contribute to process improvements to enhance efficiency, advocacy, and service quality
- Maintain accurate account documentation and ensure governance and compliance
Key requirements
- Strong commercial mindset focused on client retention, revenue growth, and strategic development
- Proven negotiation skills and ability to influence across stakeholders
- Excellent relationship-building and communication abilities with senior-level contacts
- Strong analytical skills to interpret data, identify trends, and make recommendations
- Highly organized with attention to detail and multi-priority management
- Proactive, solution-oriented, and comfortable in a fast-paced international environment
- Experience in account management, client relationship management, or related fields (insurance, healthcare benefits, financial services) preferred
- Proficiency in Microsoft Office, especially Excel, PowerPoint, and Teams
- relationship-building
- communication
- proactiveness
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
Account Management (IC) Senior Associate | German & Swiss markets - Cigna Healthcare in Greenock employer: CIGNA
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a collaborative, multicultural environment. With competitive salaries, comprehensive private medical insurance, and a strong commitment to educational development, Cigna empowers its employees to thrive while making a meaningful impact in the healthcare sector. Join us in shaping the future of healthcare and enjoy a fulfilling career where your contributions truly matter.
