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For Companies At a Glance
- Tasks: Support brokers with exceptional service and build long-term relationships.
- Company: Join Cigna Healthcare, a global leader in health services.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: Experience in customer service or medical administration preferred.
- Other info: Dynamic, multicultural environment with a focus on well-being and work-life balance.
The predicted salary is between 30000 - 40000 £ per year.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do.
About The Role
Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end-to-end broker service process for our intermediaries. Your hours will be 9-5pm but could change to rotating shift basis between the hours of 7am and 6pm.
You’ll Be Responsible For:
- Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.
- Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
- Ability to work under own initiative, monitoring and managing both your own and the central team inbox.
- Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
- Collaborate with internal departments to ensure your dedicated broker needs are met efficiently and effectively.
- Identify and recommend process improvements to ensure our broker processes continue to evolve, and in turn improve the brokers overall experience.
- Support team goals by helping and sharing knowledge across the team.
- Ability to organise, prioritise and manage workflow to meet individual and team requirements.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Providing regular updates to your dedicated accounts, based on account performance from a service perspective.
What You’ll Bring to the Role
- Previous experience in medical administration or customer service focused organisation.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- B2B experience preferred but not necessary.
- Proven experience in managing accounts and building strong client relationships.
Why You’ll Love Working Here
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
Broker Sales Support Executive in Glasgow employer: Cigna
Contact Detail:
Cigna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Sales Support Executive in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Cigna's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of improving healthcare.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and relationship management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows us that you’re proactive and keen!
We think you need these skills to ace Broker Sales Support Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Broker Sales Support Executive role. Highlight any previous experience in customer service or medical administration, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for healthcare and how you can contribute to our mission at Cigna. Be sure to mention specific examples of how you've built strong client relationships in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication with brokers, make sure your application showcases your ability to communicate clearly and effectively. Use concise language and ensure there are no typos—first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cigna
✨Know Your Stuff
Before the interview, make sure you understand Cigna Healthcare's mission and values. Familiarise yourself with their services and how they impact brokers. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills and ability to manage accounts. Think about times when you exceeded targets or improved processes, as these are key aspects of the Broker Sales Support Executive role.
✨Ask Smart Questions
During the interview, ask insightful questions about the team dynamics and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals and the company's mission.
✨Be Yourself
Cigna values a positive culture and collaboration, so let your personality shine through. Be confident, approachable, and ready to share how you can bring value to the team. Remember, they’re looking for someone who fits well within their supportive environment.