Customer Service Representative
Customer Service Representative

Customer Service Representative

Greenock Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Help customers with insurance claims and provide top-notch service via phone and email.
  • Company: Cigna is a global leader in health services, dedicated to improving lives through better health.
  • Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and private medical insurance.
  • Why this job: Join a supportive team where your empathy and communication skills can shine while making a difference.
  • Qualifications: No prior experience needed; just bring your passion for customer service and strong interpersonal skills.
  • Other info: 5 weeks of training provided, with flexible dress code and opportunities for bonuses.

The predicted salary is between 24000 - 36000 £ per year.

Delivers straightforward administrative and/or other basic business services in Customer Service. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing.

Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

Do you have a passion for helping others and ensuring customers have the best experience possible? We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the Globe. As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a ‘people person’ and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time. Previous experience in Customer Service isn’t essential as we provide 5 weeks of classroom training to set you up for success in your new role.

What we require:

  • Able to commit to 35 hours/week.
  • Able to commit to 8 weeks induction training from start date of 7th July 2025 based in our Greenock office.
  • Available to work shifts between Monday-Sunday 7am-11pm.
  • Able to travel to Cigna's Office in Greenock, Scotland 2/3 times per week, after the training is completed.

What you’ll do:

Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service, via phone or e-mail, to our existing and potential customers, seeking first contact resolution. This is an excellent opportunity for customer focused enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.

Main Duties/Responsibilities:

  • Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.
  • Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.
  • Providing quality advice and information to customers and colleagues regarding their health benefits.
  • Monitor turn-around times to ensure contacts/claims are settled within required time scales.
  • Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
  • Actively support all team members and provide resource to enable all operational goals to be achieved.
  • Carry out any ad-hoc tasks as required to meet the business needs.

What you’ll bring:

We want people to draw on their life experience, personality, and individual talents. Broadly speaking, we look for candidates with:

  • A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
  • Solid IT skills with ability to utilise MS Office and inhouse systems.
  • Exceptional interpersonal skills with good verbal and written communication.
  • Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
  • Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
  • Must possess excellent attention to detail, with a high level of accuracy.
  • Ability to work under own initiative and proactive in recommending and implementing process improvements.

What’s in it for you?

We recognise we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:

  • Competitive salary.
  • Hybrid working: Enjoy working from the comfort of your home, with occasional visits to our Greenock office.
  • IT equipment is provided by us to allow you to work from home.
  • 30 days holiday per year: plus, the option to buy/sell annual leave.
  • Bonus: the opportunity to earn an annual bonus.
  • Pension: We believe saving for the future’s important, so you’ll benefit from auto-enrolment and a generous contribution from us.
  • Private Medical and Dental Insurance: with the option to add a partner or dependent(s) to your cover.
  • Life Assurance.
  • Travel Insurance: Enjoy peace of mind while travelling abroad.
  • Flexible dress code: It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it.
  • Plus, much more…

About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Customer Service Representative employer: Cigna

Cigna is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, hybrid working options, and comprehensive benefits including private medical insurance and generous holiday allowances. Our supportive work culture fosters collaboration and personal development, making it an ideal environment for those passionate about delivering outstanding customer service in our Greenock office. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact on the lives of our global members.
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Contact Detail:

Cigna Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Representative

✨Tip Number 1

Familiarise yourself with Cigna's services and values. Understanding their approach to customer service will help you align your responses during the interview, showcasing that you're a good fit for their team.

✨Tip Number 2

Practice your communication skills. Since this role involves handling inquiries and complaints, being able to articulate your thoughts clearly and empathetically will be crucial in demonstrating your suitability for the position.

✨Tip Number 3

Prepare for situational questions. Think of examples from your past experiences where you've successfully resolved customer issues or provided exceptional service, as these will likely come up during the interview.

✨Tip Number 4

Show your enthusiasm for helping others. Cigna values individuals who are passionate about customer service, so be sure to express your genuine interest in making a positive impact on customers' lives during your discussions.

We think you need these skills to ace Customer Service Representative

Excellent Interpersonal Skills
Empathy
Customer Service Orientation
Strong Verbal Communication
Written Communication Skills
Attention to Detail
Problem-Solving Skills
Ability to Work Under Pressure
Time Management
Organisational Skills
Proficiency in MS Office
Ability to Work Independently
Adaptability
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's informal. Emphasise skills like empathy, communication, and problem-solving, which are crucial for this role.

Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the importance of customer satisfaction. Mention any relevant experiences that showcase your interpersonal skills.

Highlight Relevant Skills: Clearly outline your IT skills, particularly with MS Office, and any experience you have with customer service systems. This will show that you're prepared for the technical aspects of the job.

Show Enthusiasm: Let your personality shine through in your application. Cigna values motivated individuals, so convey your enthusiasm for the role and your commitment to providing excellent customer service.

How to prepare for a job interview at Cigna

✨Show Your Empathy

As a Customer Service Representative, you'll be dealing with clients who may be going through tough times. Make sure to express your empathetic nature during the interview. Share examples of how you've helped others in difficult situations, as this will demonstrate your ability to connect with customers.

✨Know the Company and Its Values

Research Cigna and understand its mission and values. Be prepared to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.

✨Demonstrate Your Communication Skills

Exceptional verbal and written communication skills are crucial for this role. During the interview, practice clear and concise communication. You might even want to prepare a few questions to ask the interviewer, showcasing your interest and engagement.

✨Highlight Your Problem-Solving Abilities

The role involves handling inquiries and resolving issues efficiently. Prepare to discuss specific instances where you've successfully solved problems or improved processes in previous roles. This will illustrate your proactive approach and ability to work under pressure.

Customer Service Representative
Cigna
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  • Customer Service Representative

    Greenock
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-07-09

  • C

    Cigna

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