Credit Controller and Recoveries in Greenock

ABOUT US: Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality healthcare through choice, predictability, affordability, and integrated, personalized solutions that promote whole person health. Cigna’s mission is to help our customers improve their health, well-being, and sense of security by providing access to care. Our whole health approach focuses on addressing health concerns, improving resilience, reducing stress, and supporting emotional health. Position: Credit Controller and Recoveries This role manages the company’s credit control processes to ensure timely collection of debts and minimize financial risk. Responsibilities include maintaining client relationships, monitoring accounts, and implementing recovery procedures. It is a fast-paced, high-pressure role during collection efforts. Key Responsibilities: Managing Accounts Receivable: Monitor and manage the accounts receivable ledger to ensure timely payments. Review and reconcile customer accounts to resolve discrepancies. Collections: Follow up with clients on overdue invoices via calls, emails, and letters. Negotiate payment plans and settlements with customers. Document and report collection activities and trends. Member/Provider Relationships: Build and maintain strong relationships to facilitate communication and collections. Address inquiries and concerns regarding accounts or payment terms. Credit Risk Assessment: Assess terms based on financial analysis and risk evaluation. Reporting: Prepare reports on aging balances, collection statistics, and recovery progress. Offer insights and recommendations on credit policies. Compliance: Ensure adherence to company policies and legal regulations regarding debt collection. Stay informed on industry trends and best practices in credit control and recovery. Requirements: Proven experience in credit control, debt recovery, or accounts receivable. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Proficiency in accounting software and MS Office (especially Excel). Ability to work independently and in teams. Knowledge of relevant laws and regulations. Experience with CRM systems. Benefits: Competitive salary Multicultural and hybrid working environment Private Medical Insurance Employee Wellbeing Benefits Educational Development Program Join our globally recognized brand where trust, communication, and a positive culture are paramount. Our leadership is supportive, ensuring your well-being and work-life balance. We seek individuals who thrive in collaborative environments, are passionate about driving change, and eager to grow with a company that values its people. Apply today to secure your future with Cigna! About Cigna Healthcare: Cigna Healthcare, part of The Cigna Group, advocates for better health at every life stage. We guide our customers through the healthcare system, empowering them to make informed health decisions. Join us in making a difference and driving growth. Qualified applicants will be considered regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics. If you need reasonable accommodation during the application process, email: SeeYourselfEMEA@cigna.com . Please do not email this address for application updates or resumes. #J-18808-Ljbffr