Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance client advocacy and ensure top-notch service delivery.
- Company: Join Cigna Healthcare, a global leader in transforming healthcare.
- Benefits: Enjoy a supportive culture, work-life balance, and opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in operational roles and people management is essential.
- Other info: Be part of a purpose-driven team that values innovation and compassion.
The predicted salary is between 36000 - 60000 £ per year.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance.
We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.
At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you\\\’re shaping better care experiences or supporting customers through life’s key moments, your work will matter.
Grow with us—and help shape the future of healthcare.
About the role
As Client Advocacy Supervisor, you will be responsible for the management of the Client Advocacy Analysts. You will ensure delivery of department KPIs and collaboratively work with our operational teams to ensure a seamless service delivery and support to our Commercial Teams and Clients. You will be accountable for all aspects of service delivery from the team.
Responsibilities
- Team Leadership & Development
- Lead and support a team of Client Advocacy Analysts through coaching, regular check-ins, and performance reviews.
- Foster a positive team culture focused on engagement, well-being and continuous development.
- Act as a role model by demonstrating integrity, enthusiasm, and a strong work ethic.
- Ensure that productivity and quality are managed to achieve operational KPIs.
- Operational Oversight
- Ensure delivery of departmental KPIs by managing productivity, quality, and capacity planning in collaboration with Workforce Management.
- Manage escalations from the team for highly sensitive and/or critical cases, ensuring timely and effective resolution.
- Monitor trends and MI and generate insights to drive improvements across the team and wider business.
- Stakeholder & Client Support
- Serve as a key contact for operational escalations from Commercial Teams, acting as a central point of coordination.
- Ensure team members provide clear, comprehensive feedback to clients and maintain ownership of cases through to resolution.
- Collaborate with internal departments to ensure seamless service delivery and build strong cross-functional relationships.
- Reporting & Compliance
- Prepare and present operational performance reports to Client Managers and Service Executives.
- Identify and escalate risks proactively to senior leadership and relevant stakeholders.
- Ensure full compliance with Consumer Duty and support ad hoc business needs as required.
- Be active in seeking and sharing ideas for innovation in business processes within the operations teams and beyond.
- Carry out any ad hoc tasks as required to meet the business needs.
Your profile
Experience & Knowledge
- Minimum of two years’ experience in operational roles within Cigna, with exposure to customer service or claims is a plus.
- At least two years of people-management experience for large operational teams (10+ reports). Experience managing multiple operational processes is desirable.
- Significant experience in complaint management and handling of complex, sensitive cases in collaboration with Client Management, Clients and Brokers.
- Familiarity with internal operational networks and best practices for resolving diverse and high-impact issues.
- Strong understanding of relevant legislations, complaint regulations and guidelines.
Leadership & Team Development
- Demonstrated ability to coach, develop, and motivate individuals, fostering a collaborative and innovative team environment.
- Skilled in leading teams through complex situations involving multiple stakeholders, while maintaining focus on resolution and service excellence.
Communication & Interpersonal Skills
- Strong verbal and written communication, presentation, and listening skills, with a high level of empathy and diplomacy.
- Customer-centric mindset with the confidence to challenge decisions constructively when needed.
- Strong internal network across the wider business.
- Proven ability to partner effectively with Client Management and Sales teams.
- Previous experience of client and broker-facing communications.
- Availability for occasional travel to in-person meetings when required.
Analytical & Organisational Abilities
- Strong analytical thinking with excellent planning, prioritisation and multitasking skills.
- Results-driven and accountable, with the ability to adapt quickly to shifting priorities and tight deadlines.
- Proficient in Microsoft Office tools (Excel, PowerPoint, Windows) and comfortable working with data and reporting tools.
- Significant knowledge and experience with Salesforce and Service Centre. Proven ability to create and modify reports or dashboards within SF is desirable.
- Demonstrated success in implementing and executing process improvements and system enhancements.
Shift: Madrid normal office working hours M-F 9 to 16:45
Greenock normal office hours M-F 9 to 17:00
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
#J-18808-Ljbffr
Client Advocacy Supervisor employer: Cigna
Contact Detail:
Cigna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advocacy Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Cigna's values and recent initiatives. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of improving health and well-being.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for client advocacy and team leadership!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Advocacy Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advocacy Supervisor role. Highlight your relevant experience in operational roles and people management, showing how you align with Cigna's mission of improving health and well-being.
Showcase Your Leadership Skills: Since this role involves leading a team, emphasise your leadership experience. Share specific examples of how you've coached and developed team members, and how you've fostered a positive team culture in previous positions.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your skills and experiences, making it easy for the hiring team to see why you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to review your details efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Cigna
✨Know the Company Inside Out
Before your interview, make sure you research Cigna Healthcare thoroughly. Understand their mission, values, and recent developments in the healthcare sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Client Advocacy Supervisor, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance reviews, and fostering a positive culture. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect to be asked about handling complex cases and escalations. Think of real-life scenarios where you've had to manage sensitive issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical and problem-solving skills.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've effectively communicated with clients and stakeholders in the past. Practice articulating your thoughts clearly and concisely, and don't forget to showcase your empathy and customer-centric mindset during the interview.
