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For Companies At a Glance
- Tasks: Manage client invoicing and build strong relationships while resolving queries.
- Company: Cigna Healthcare, a leader in health and wellbeing programmes.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Why this job: Join a dynamic team making a real difference in clients' health journeys.
- Qualifications: Strong communication skills and some experience in billing or administration.
- Other info: Embrace a customer-focused role with excellent career development potential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. With our continuing global expansion we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team.
The Premium Billing Analyst is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues.
Responsibilities
- Review and set up groups within our administration and billing system
- Invoice clients in accordance with the agreed billing frequency
- This may involve an element of creating manual invoices
- Engage with clients to build relationships and educate
- Investigate any queries with invoices, working across departments and IT if necessary
- Provide reports on invoicing, commissions, credit control as required
- Follow up and report on outstanding premiums in line with credit control procedures
- Ensure accurate and timely settlement of commission due to brokers
- Ensure all legal, compliance, and internal procedures are followed
- Proactively manage workload to remain within turnaround times
- Maintain accurate files for each client in respect of related products, coverage and contacts.
Skills and Experience Required
- Strong interpersonal skills with excellent written/verbal communication skills
- 1-2 years invoicing/billing/administration experience preferred
- Educated Higher Grade standard (Mathematics and English) preferred
- PC literate – Solid knowledge of IT packages including Excel and Word
- Must have excellent numeric and analytic skills
- Must have excellent problem solving abilities
- Ability to work under own initiative and organise, prioritise and manage own work load
- Attention to detail, with high level of accuracy
- Ability to work under pressure
- Customer focused with the ability to identify customer needs
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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Billing Representative employer: Cigna
Contact Detail:
Cigna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Billing Representative role. Highlight your skills in invoicing, problem-solving, and customer service to make a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Billing Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in invoicing and billing. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to engage with clients effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or improved processes. This will show us that you’re proactive and customer-focused.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cigna
✨Know Your Numbers
As a Billing Representative, you'll be dealing with invoices and numbers all day. Brush up on your numeric skills and be ready to discuss how you've handled billing or invoicing in the past. Be prepared to share specific examples of how you ensured accuracy and resolved discrepancies.
✨Show Off Your Communication Skills
Strong interpersonal skills are key for this role. During the interview, demonstrate your ability to communicate clearly and effectively. Practice explaining complex billing concepts in simple terms, as you might need to do this with clients who aren't familiar with invoicing processes.
✨Be Client-Centric
Cigna values a customer-centric approach, so think about how you can showcase your ability to build relationships with clients. Prepare examples of how you've engaged with customers in the past, particularly in resolving issues or educating them about services.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to investigate billing queries or work under pressure. Be ready to explain your thought process and how you prioritised tasks to meet deadlines while maintaining accuracy.
