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- Tasks: Manage client invoicing and support, ensuring accuracy and timely communication.
- Company: Cigna is a global leader in healthcare and wellbeing programmes for multinational organisations.
- Benefits: Enjoy hybrid working, with at least 2 days in the Greenock office and flexible hours.
- Why this job: Join a dynamic team focused on customer satisfaction and professional growth in finance.
- Qualifications: Strong numerical skills, MS Excel proficiency, and a passion for problem-solving are essential.
- Other info: No prior experience required; we welcome enthusiastic candidates eager to learn.
The predicted salary is between 30000 - 42000 £ per year.
We have exciting permanent opportunity to join Cigna as a Billing Administrator / Broker Support where you will be part of our UK Team supporting clients from across the world. This role is offering hybrid working and you will work from the Greenock office a minimum of 2 days per week.
We are keen to hear from candidates who are looking to start or continue their career in a billing/finance role. If you can demonstrate a high numerical aptitude and advanced MS Excel skills (V Look Ups and Pivot Tables) then we would love to hear from you!
The Position:
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. With our continuing global expansion we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team.
The Premium Billing/Broker Support Analyst is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal regarding all Broker setup, upkeep and queries across all GEH business lines. You will also be required to provide accurate and timely maintenance of BROKER information and issuing commission statements in accordance with the agreed frequency.
Main Duties / Responsibilities:
- Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices
- Engage with clients to build relationships and educate
- Investigate any queries with invoices, working across departments and IT if necessary
- Provide reports on invoicing, commissions, credit control as required
- Ensure all legal, compliance, and internal procedures are followed
- Proactively manage workload to remain within turnaround times
- Maintain accurate files for each client in respect of related products, coverage and contacts.
- Liaising with finance re the payment of out of cycle payments, making sure that all paperwork is fully completed and filed accordingly
- Working closely with legal on terms of business for brokers in different language i.e. French or German
Skills and Experience Required:
- Must have excellent numeric and analytic skills and have excellent problem solving abilities
- Strong interpersonal skills with excellent written/verbal communication skills Invoicing/billing/administration experience preferred but not essential Educated Higher Grade standard (Mathematics and English) preferred
- PC literate – Solid knowledge of IT packages including Excel and Word
- Ability to work under own initiative and organise, prioritise and manage own work load and apply instructions from Team Leader/Manager
- Ability to meet team targets
- Attention to detail, with high level of accuracy
- Ability to work under pressure
- Customer focused with the ability to identify customer needs
- Ability to work productively in an extremely focused, concentrated and pressurized environment
- Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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Billing Administrator employer: Cigna
Contact Detail:
Cigna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarise yourself with Cigna's services and values. Understanding their approach to healthcare and client relationships will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Excel skills, especially V Look Ups and Pivot Tables. Being able to showcase your proficiency in these areas during practical assessments or discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved billing issues in the past. This will highlight your problem-solving abilities and customer focus, which are crucial for the Billing Administrator role.
✨Tip Number 4
Network with current or former employees of Cigna on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your numerical aptitude and advanced MS Excel skills, particularly V Look Ups and Pivot Tables. These are crucial for the Billing Administrator role.
Tailor Your CV: Customise your CV to reflect your experience in billing, finance, or administration. Include any relevant coursework or projects that demonstrate your analytical skills and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your skills align with Cigna's needs. Mention your ability to build client relationships and solve problems effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Cigna
✨Showcase Your Numerical Skills
Since the role requires a high numerical aptitude, be prepared to discuss your experience with numbers. You might even want to bring examples of how you've used your analytical skills in previous roles or projects.
✨Demonstrate Excel Proficiency
Cigna is looking for candidates with advanced MS Excel skills. Brush up on V Look Ups and Pivot Tables before the interview, and be ready to explain how you've used these tools to manage data effectively.
✨Emphasise Customer Focus
The position involves liaising with clients and understanding their invoicing needs. Prepare to share examples of how you've built relationships with clients and resolved their issues in previous roles.
✨Prepare for Problem-Solving Scenarios
Given the emphasis on problem-solving abilities, think of specific instances where you've successfully tackled challenges. Be ready to discuss your thought process and the steps you took to resolve issues.
