At a Glance
- Tasks: Provide exceptional customer service via phone, email, and chat to support global clients.
- Company: Join Cigna, a leader in healthcare with a commitment to improving lives.
- Benefits: Enjoy competitive salary, hybrid working, 30 days holiday, and comprehensive health insurance.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their health benefits during tough times.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping others and ensuring customers have the best experience possible? We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the Globe.
As a Customer Service Representative with Cigna, you will be the first point of telephone, email or chat contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a 'people person' and have a passion for helping others with an inherent service driven mindset and an empathetic nature as you will be supporting customers who may be experiencing exceptionally difficult times. Previous experience in Customer Service isn't essential as we provide 5 weeks of classroom training to set you up for success in your new role.
What we require:
- Able to commit to 35 hours per week.
- Able to commit to 8 weeks onsite induction training from start date based in our Greenock office.
- Available to work shifts between Mon-Sunday 7am-11pm which are on a 3 week rotational pattern, shifts are 7am-3pm, 8am-4pm, 2pm-10pm and 3pm-11pm. You will work 1 weekend in 3/4.
- Able to travel to Cigna's Office in Greenock, Scotland full time initially for 5-6 months until you reach competency level, following this we have a flexible in office approach with 2 days in office as a min expectation and the remainder WFH as you desire.
What you'll do:
Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service, via phone, e-mail and chat channels to our existing and potential customers, seeking first contact resolution at all possible opportunities. This is an excellent opportunity for customer focused enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.
Main Duties/Responsibilities:
- Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer's benefits.
- Ensure that all operating procedures and regulations are followed in line with the policy terms and conditions.
- Providing quality advice and information to customers and colleagues regarding their health benefits.
- Monitor turn-around times to ensure contacts/claims are settled within required time scales.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
- Actively support all team members and provide resource to enable all operational goals to be achieved.
- Carry out any ad-hoc tasks as required to meet the business needs.
What you'll bring:
- A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
- Solid IT skills with ability to utilise MS Office and inhouse systems.
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Must possess excellent attention to detail, with a high level of accuracy.
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
What's in it for you?
We recognise we wouldn't be where we are today without our employees, that's why we offer such excellent benefits designed to suit you as and when you need them:
- Competitive salary.
- Hybrid working: Enjoy working from the comfort of your home, with occasional visits to our Greenock office.
- IT equipment is provided by us to allow you to work from home.
- 30 days holiday per year: plus, the option to buy/sell annual leave.
- Bonus: the opportunity to earn an annual bonus.
- Pension: We believe saving for the future's important, so you'll benefit from auto-enrolment and a generous contribution from us.
- Free Car Parking.
- Private Medical and Dental Insurance: with the option to add a partner or dependent(s) to your cover.
- Life Assurance.
- Travel Insurance: Enjoy peace of mind while travelling abroad.
- Flexible dress code: It's not about what you wear, it's about what you can do, so why not be comfortable doing it.
- Plus, much more…
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Customer Service Representative in Greenock employer: Cigna Healthcare
Cigna Healthcare is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. With a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying the flexibility of a hybrid work model. Located in a dynamic environment, Cigna offers competitive benefits and unique opportunities to engage in meaningful work that impacts the health and well-being of communities across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Greenock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cigna. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle difficult situations with customers.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've helped others in the past. Whether it's resolving a conflict or providing support, let them see your empathetic nature and passion for customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Greenock
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. Use examples from your life that demonstrate your customer service mindset and empathy. We want to see how you connect with people!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer Service Representative. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand, so make it simple for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Cigna Healthcare
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of customer service. Understand what it means to provide exceptional service and how to handle difficult situations with empathy. This will help you demonstrate your passion for helping others during the interview.
✨Familiarise Yourself with Cigna
Take some time to research Cigna and its values. Knowing about their commitment to customer satisfaction and health care can give you an edge. Be ready to discuss how your personal values align with theirs, showing that you're not just looking for any job, but a role where you can truly contribute.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face as a Customer Service Representative. Prepare responses that showcase your problem-solving skills and ability to empathise with customers. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
