At a Glance
- Tasks: Build strong client relationships and drive business growth through exceptional service.
- Company: Join Cigna Healthcare, a leader in health advocacy and client support.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional development.
- Other info: Dynamic role with opportunities to collaborate across various teams.
- Why this job: Make a real impact by enhancing client satisfaction and driving revenue growth.
- Qualifications: Strong relationship management skills and commercial awareness are essential.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a highly motivated and commercially minded Account Management Senior Associate to join our Client Management team. This role is ideal for an individual who thrives in a client-facing environment, enjoys building strong relationships, and is passionate about delivering exceptional service while identifying opportunities to grow and strengthen client partnerships.
As an Account Management Senior Associate, you will act as a trusted partner to clients, brokers, and internal stakeholders, ensuring seamless account management, supporting retention strategies, and contributing to business growth initiatives. The successful candidate will combine strong relationship management skills with commercial awareness, negotiation capabilities, and a proactive approach to problem-solving.
YOUR JOB:
- Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.
- Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.
- Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.
- Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.
- Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.
- Support renewal negotiations by gathering market intelligence, analyzing account performance, and preparing client recommendations.
- Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.
- Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.
- Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.
- Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.
REQUIRED SKILLS/EXPERIENCE:
- Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.
- Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.
- Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.
- Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.
- Highly organized with excellent attention to detail and the ability to manage multiple priorities effectively.
- Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.
- Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
YOUR PROFILE:
- English and German: Excellent communication skills, written and verbal.
- Influencing and negotiating.
- Works well under pressure.
- Experience of collation of data and statistical analysis.
- Strong interpersonal skills.
- Ability to take ownership and demonstrate initiative.
- Capable of prioritising workloads in order to meet tight deadlines.
SUCCESS IN THIS ROLE
Successful candidates will demonstrate the ability to build trusted client relationships, effectively manage commercial discussions, support profitable account retention, and contribute to the growth and success of the portfolio while consistently delivering a superior client and broker experience.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Account Management (IC) Senior Associate | German & Swiss markets - CignaHealthcare in Greenock employer: Cigna Healthcare
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a supportive and collaborative culture. With a competitive salary, private medical insurance, and educational development programmes, employees are empowered to thrive in a multicultural environment, whether working from the Glasgow office or remotely in the UK or Spain. Joining Cigna means contributing to meaningful change in global healthcare while enjoying a work-life balance that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management (IC) Senior Associate | German & Swiss markets - CignaHealthcare in Greenock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cigna Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cigna Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management (IC) Senior Associate | German & Swiss markets - CignaHealthcare in Greenock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cigna Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Cigna Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cigna Healthcare!
How to prepare for a job interview at Cigna Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
