At a Glance
- Tasks: Manage client invoicing and support across departments while building strong relationships.
- Company: Cigna Healthcare is a global leader in health and wellbeing, dedicated to empowering individuals.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for career growth.
- Why this job: Join a dynamic team focused on customer satisfaction and personal development.
- Qualifications: Strong numerical skills and MS Excel proficiency are essential; experience in billing is a plus.
- Other info: This role offers a chance to work with international clients and develop valuable skills.
The predicted salary is between 30000 - 42000 Β£ per year.
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We have exciting permanent opportunity to join Cigna as a Billing Administrator / Broker Support where you will be part of our UK Team supporting clients from across the world. This role is offering hybrid working and you will work from the Greenock office a minimum of 2 days per week.
We are keen to hear from candidates who are looking to start or continue their career in a billing/finance role. If you can demonstrate a high numerical aptitude and advanced MS Excel skills (V Look Ups and Pivot Tables) then we would love to hear from you!
The Position:
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. With our continuing global expansion we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team.
The Premium Billing/Broker Support Analyst is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal regarding all Broker setup, upkeep and queries across all GEH business lines. You will also be required to provide accurate and timely maintenance of BROKER information and issuing commission statements in accordance with the agreed frequency.
Main Duties / Responsibilities:
- Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices
- Engage with clients to build relationships and educate
- Investigate any queries with invoices, working across departments and IT if necessary
- Provide reports on invoicing, commissions, credit control as required
- Ensure all legal, compliance, and internal procedures are followed
- Proactively manage workload to remain within turnaround times
- Maintain accurate files for each client in respect of related products, coverage and contacts.
- Liaising with finance re the payment of out of cycle payments, making sure that all paperwork is fully completed and filed accordingly
- Working closely with legal on terms of business for brokers in different language i.e. French or German
Skills and Experience Required:
- Must have excellent numeric and analytic skills and have excellent problem solving abilities
- Strong interpersonal skills with excellent written/verbal communication skills Invoicing/billing/administration experience preferred but not essential Educated Higher Grade standard (Mathematics and English) preferred
- PC literate – Solid knowledge of IT packages including Excel and Word
- Ability to work under own initiative and organise, prioritise and manage own work load and apply instructions from Team Leader/Manager
- Ability to meet team targets
- Attention to detail, with high level of accuracy
- Ability to work under pressure
- Customer focused with the ability to identify customer needs
- Ability to work productively in an extremely focused, concentrated and pressurized environment
- Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative, Accounting/Auditing, and General Business
-
Industries
Insurance Carriers and Insurance
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Billing Administrator employer: Cigna Healthcare
Contact Detail:
Cigna Healthcare Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Billing Administrator
β¨Tip Number 1
Familiarise yourself with Cigna's services and values. Understanding their approach to healthcare and client support will help you align your answers during interviews, showcasing your enthusiasm for the role.
β¨Tip Number 2
Brush up on your Excel skills, particularly V Look Ups and Pivot Tables. Being able to demonstrate these skills in a practical scenario during the interview can set you apart from other candidates.
β¨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved billing issues in the past. This will highlight your problem-solving abilities and customer focus, which are crucial for this role.
β¨Tip Number 4
Network with current or former employees of Cigna if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Billing Administrator
Some tips for your application π«‘
Highlight Relevant Skills: Make sure to emphasise your numerical aptitude and advanced MS Excel skills, particularly V Look Ups and Pivot Tables. These are crucial for the Billing Administrator role at Cigna.
Tailor Your CV: Customise your CV to reflect your experience in billing or finance roles, even if it's limited. Include any relevant administrative experience and highlight your attention to detail and problem-solving abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with Cigna's customer-centric approach and your ability to manage client relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is key for this position.
How to prepare for a job interview at Cigna Healthcare
β¨Showcase Your Numerical Skills
Since the role requires a high numerical aptitude, be prepared to discuss your experience with numbers. You might want to bring examples of how you've used your analytical skills in previous roles or during your studies.
β¨Demonstrate Excel Proficiency
Cigna is looking for advanced MS Excel skills, so brush up on V Look Ups and Pivot Tables. Consider preparing a quick demonstration or discussing a project where you effectively used these tools to manage data.
β¨Understand Client Needs
The role involves liaising with clients to understand their invoicing needs. Be ready to talk about how you've built relationships with clients in the past and how you approach problem-solving when issues arise.
β¨Prepare for Team Collaboration
As you'll be working closely with various departments, highlight your teamwork skills. Think of examples where you've successfully collaborated with others to achieve a common goal, especially in a fast-paced environment.