At a Glance
- Tasks: Manage SME client relationships and deliver high-quality service in a dynamic environment.
- Company: Join Cigna Healthcare, a global leader in health services with a supportive culture.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development opportunities.
- Other info: Work in a multicultural, hybrid environment with excellent career growth potential.
- Why this job: Make a real impact by improving client experiences and driving meaningful change.
- Qualifications: Experience in account management or sales with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well‐being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
You will manage a portfolio of SME clients, focusing on retaining and growing relationships while delivering consistent, high-quality service. In a fast-paced and evolving environment, you will act as a key point of contact for clients and brokers, ensuring their needs are understood and addressed effectively.
What You’ll Do
- Deliver against retention and growth targets across your assigned client portfolio
- Build strong, consultative relationships with clients and brokers to understand needs and identify opportunities
- Take ownership of day-to-day client servicing, resolving queries and ensuring commitments are met
- Proactively identify upsell opportunities and contribute to growth targets
- Communicate updates on products, processes, and regulatory changes clearly and effectively
- Manage and resolve escalations, ensuring a positive client experience
- Maintain accurate records of renewals and client activity in internal systems
What You’ll Bring
- Experience in account management or sales, with a focus on client relationships
- Proven ability to influence, negotiate, and communicate with a range of stakeholders
- Experience delivering customer-focused solutions based on client needs
- Strong organisational skills with the ability to manage competing priorities
- Confidence presenting information clearly to clients and partners
- Ability to travel as part of the role
Skills
Soft Skills
- Strong communication and interpersonal skills
- Problem-solving and decision-making capability
- Ability to manage priorities and meet deadlines in a dynamic environment
- Ownership and accountability for outcomes
- Attention to detail and follow-through
- Ability to build trust and maintain relationships
Technical / Functional Skills
- Account management and client servicing
- Data collation and basic statistical analysis
- Use of CRM systems (e.g. Salesforce)
- Understanding of client lifecycle, renewals, and upselling
- Presentation and stakeholder engagement
Nice to Have (optional)
- Experience working with brokers or intermediaries
- Exposure to international health insurance or benefits
- Experience in a matrixed or global organisation
- Familiarity with regulatory changes impacting healthcare or insurance
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
SME Client Manager in Greenock employer: Cigna Health and Life Insurance Company
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a supportive, multicultural environment in Greenock, Scotland. With a commitment to meaningful work and a focus on collaboration, employees enjoy competitive salaries, private medical insurance, and robust educational development programmes, making it an ideal place for those looking to make a positive impact in the healthcare sector.
Contact Detail:
Cigna Health and Life Insurance Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land SME Client Manager in Greenock
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that SME Client Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed client relationships in the past. We want to see how you’ve made a difference and how you can do the same at Cigna Healthcare.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe it’s a great way to keep you top of mind for the hiring team.
We think you need these skills to ace SME Client Manager in Greenock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the SME Client Manager role. Highlight your experience in account management and client relationships, as these are key to what we’re looking for.
Showcase Your Skills:Don’t forget to emphasise your strong communication and problem-solving skills. We want to see how you can influence and negotiate with clients and brokers, so give us examples!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Cigna Healthcare!
How to prepare for a job interview at Cigna Health and Life Insurance Company
✨Know Your Clients
Before the interview, research Cigna Healthcare and its SME client base. Understand their needs and challenges, and think about how your experience in account management can help address these. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to demonstrate your ability to present information clearly and handle queries with confidence.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've resolved client issues or identified upsell opportunities. Be prepared to discuss your approach to problem-solving and how it led to positive outcomes for clients. This will illustrate your capability to manage relationships effectively.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing escalations or prioritising tasks. Practice articulating your thought process and decision-making skills in these scenarios, as this will reflect your readiness for the fast-paced environment at Cigna.
