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- Tasks: Lead and coach a dynamic telemarketing team to achieve sales targets.
- Company: Join Cigna Healthcare, a leader in health advocacy and customer empowerment.
- Benefits: Enjoy a competitive salary, flexible working options, and career development opportunities.
- Why this job: Make a real impact by guiding a team and improving lives through healthcare.
- Qualifications: Experience in sales, strong communication skills, and a passion for teamwork.
- Other info: Hybrid work model with a supportive environment for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
The Position: Reporting to the Telemarketing Team Leader, you will be responsible for assisting in leading the sales team. The team has 9 – 12 telemarketing representatives and the key focus of the role is to lead, coach and develop them to ensure that targets are achieved in a compliant manner. You will be expected to support the team as well as maintain your own targets. A clear understanding of managing or coaching an inbound team is vital.
Main Duties / Responsibilities
- To deputise in manager's absence.
- Dealing with call audit issues – feeding back to team members.
- Coaching and sharing best practice amongst the team.
- Lead team meetings.
- Compiling reports.
- Sending sales updates.
- Addressing system issues.
- Liaising with key stakeholders e.g. IT, Underwriting, Actuaries.
- Assisting with training of new staff.
- Identify potential improvements and make recommendations to management.
- Actively support all team members and provide assistance to enable all operational goals to be achieved.
Skills / Experience
- Proven track record of meeting/exceeding ANP target.
- Strong customer focus with ability to identify and solve problems.
- Strong interpersonal skills with excellent written and verbal communication.
- Ability to exercise judgement.
- Ability to organise, prioritise and manage workflow to meet individual and team requirements.
- The ability to work well in a team environment.
- Basic system navigation and Microsoft application skills.
- Good keyboard skills.
- Regulatory awareness.
- Preferable experience of an advised sales process.
- A self-starter with the ability to work under own initiative and be proactive.
Competencies
- Priority setting.
- Drive for results.
- Listening.
- Peer relationships.
- Personal learning.
- Problem solving.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Telemarketing Representative in Glasgow employer: Cigna Health and Life Insurance Company
Contact Detail:
Cigna Health and Life Insurance Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telemarketing Representative in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Cigna Healthcare and understand their values, mission, and the specifics of the Telemarketing Representative role. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Since this is a telemarketing role, being able to communicate clearly and confidently is key. Role-play with a friend or in front of a mirror to refine your delivery and ensure you can handle objections smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Telemarketing Representative in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telemarketing Representative role. Highlight your experience in leading teams, coaching, and achieving targets. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong interpersonal skills. Keep it clear, concise, and professional – we’re all about effective communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cigna Health and Life Insurance Company
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telemarketing Representative inside out. Familiarise yourself with the key responsibilities, especially around coaching and leading a team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Coaching Skills
Since the role involves leading and coaching a team, be prepared to discuss your past experiences in this area. Think of specific examples where you've successfully coached someone or improved team performance. This will demonstrate your capability to support and develop others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Practice answering questions like how you would deal with a call audit issue or how you'd motivate a struggling team member. This will help you think on your feet during the interview.
✨Communicate Clearly
Strong communication is key in this role. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your experience to illustrate your points, and don’t forget to listen actively to the interviewer's questions. This shows that you value their input and are engaged in the conversation.
