At a Glance
- Tasks: Support large corporate clients and brokers in the health benefits segment.
- Company: Join a multicultural team in a dynamic hybrid working environment.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development opportunities.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Make a real impact by helping clients maximise their health solutions.
- Qualifications: Fluent in German with experience in client-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
You will support the client management team in delivering a high standard of service to large corporate clients and brokers across the international health benefits segment, with the opportunity to be based in Glasgow, Greenock, or Madrid. This role requires you to be fluent in German, as you will regularly support German-speaking clients and brokers, helping them understand and maximise their solutions.
What You’ll Do
- Build and maintain strong working relationships with clients and brokers, supporting long-term engagement and satisfaction.
- Resolve moderately complex queries and non-routine issues, ensuring clear communication and timely outcomes.
- Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs.
- Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement.
- Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines.
- Coordinate and facilitate client and broker meetings, including organising WebEx sessions and contributing to presentations where required.
- Contribute to reporting, data updates, and administrative processes, ensuring accuracy and visibility of account activity.
What You’ll Bring
- Experience in a client-facing or customer support role.
- Fluent German language skills, with the ability to communicate confidently in both written and spoken contexts.
- Ability to manage competing priorities and meet deadlines in a fast-moving environment.
- Strong communication skills, with confidence explaining complex information clearly.
- A proactive approach to problem solving and taking ownership of outcomes.
- Confidence working independently while keeping stakeholders informed.
- Familiarity with Microsoft Office tools and working with data or reporting systems.
Skills
Soft Skills- Clear and professional communication.
- Strong interpersonal skills and collaboration.
- Critical thinking and problem solving.
- Responsiveness and follow-through.
- Adaptability and learning agility.
- Knowledge of client service processes and account support.
- Ability to interpret and explain product and benefit structures.
- Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Exposure to CRM or reporting tools such as Salesforce.
Nice to Have (optional)
- Knowledge of health insurance products or administrative processes.
- Experience working with brokers or within an account management environment.
- Experience supporting client meetings or presentations.
- Experience creating or maintaining training materials.
Why Join Us
- Competitive salary and benefits package.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program.
Large Corporate Client Executive - German-speaking in Glasgow employer: Cigna Health and Life Insurance Company
Join a dynamic and multicultural team as a Large Corporate Client Executive, where you will play a pivotal role in delivering exceptional service to our German-speaking clients. With a competitive salary, comprehensive benefits, and a strong focus on employee wellbeing and development, we foster a collaborative work culture that encourages growth and innovation. Whether based in Glasgow, Greenock, or Madrid, you'll enjoy the unique advantage of working in a hybrid environment that values diversity and inclusivity.
Contact Details:
Cigna Health and Life Insurance Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Large Corporate Client Executive - German-speaking in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cigna Health and Life Insurance Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cigna Health and Life Insurance Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Large Corporate Client Executive - German-speaking in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cigna Health and Life Insurance Company:Your cover letter is your chance to shine! Tell us why you want to work at Cigna Health and Life Insurance Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cigna Health and Life Insurance Company!
How to prepare for a job interview at Cigna Health and Life Insurance Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
