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For Companies At a Glance
- Tasks: Support brokers with exceptional service and manage requests efficiently.
- Company: Join Cigna Healthcare, a global leader in health services.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: Experience in customer service or medical administration preferred.
- Other info: Hybrid work environment with a focus on well-being and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do.
We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact.
About The Role
Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end-to-end broker service process for our intermediaries. Your hours will be 9-5pm but could change to rotating shift basis between the hours of 7am and 6pm.
You’ll Be Responsible For:
- Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.
- Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
- Ability to work under own initiative, monitoring and managing both your own and the central team inbox.
- Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
- Collaborate with internal departments to ensure your dedicated broker needs are met efficiently and effectively.
- Identify and recommend process improvements to ensure our broker processes continue to evolve, and in turn improve the brokers overall experience.
- Support team goals by helping and sharing knowledge across the team.
- Ability to organise, prioritise and manage workflow to meet individual and team requirements.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Providing regular updates to your dedicated accounts, based on account performance from a service perspective.
What You’ll Bring to the Role:
- Previous experience in medical administration or customer service focused organisation.
- Ability to meet/exceed targets and manage multiple priorities.
- Proficient in Microsoft Office applications.
- B2B experience preferred but not necessary.
- Proven experience in managing accounts and building strong client relationships.
Why You’ll Love Working Here:
- Competitive salary.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program.
Broker Sales Support Executive in Glasgow employer: Cigna Health and Life Insurance Company
Contact Detail:
Cigna Health and Life Insurance Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Sales Support Executive in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to broker support roles. Think about how your past experiences align with what Cigna is looking for, especially in terms of building relationships and exceeding targets.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express why you’re passionate about healthcare and how you can contribute to Cigna’s mission of improving lives. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you top of mind and show that you’re genuinely keen on joining the team.
We think you need these skills to ace Broker Sales Support Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Broker Sales Support Executive role. Highlight any relevant customer service or medical administration experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for healthcare and how you can contribute to our mission at Cigna. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Broker Sales Support Executive, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Cigna Health and Life Insurance Company
✨Know Your Brokers
Before the interview, research Cigna's broker services and understand their needs. Familiarise yourself with the types of brokers they work with and think about how you can enhance their experience. This will show your genuine interest in the role and help you stand out.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to communicate effectively and your proactive approach to problem-solving, as these are key traits for a Broker Sales Support Executive.
✨Showcase Your Organisational Skills
Since the role requires managing multiple priorities, be ready to discuss how you organise your workload. Share specific strategies or tools you use to stay on top of tasks and ensure timely follow-ups, which is crucial for meeting service targets.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges brokers face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.