At a Glance
- Tasks: Support brokers with accurate and timely responses to their enquiries.
- Company: Join Cigna Healthcare, a global leader in health services.
- Benefits: Enjoy a competitive salary, private medical insurance, and educational development.
- Other info: Flexible hybrid working model with opportunities for personal growth.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Experience in admin or customer service; GCSEs in English and Maths.
The predicted salary is between 12 - 15 € per hour.
This role exists to ensure brokers receive accurate, timely, and compliant support across operational, administrative, and billing activities. You play a critical role in protecting data quality, supporting regulatory obligations, and maintaining trusted broker relationships in a fast‐paced and evolving environment where priorities can shift. This is a part-time position, working 21 hours per week.
What You’ll Do
- Act as a reliable point of contact for broker enquiries, providing clear and accurate responses within agreed service levels
- Resolve routine broker queries independently while identifying and escalating more complex or higher‐risk issues appropriately
- Process broker requests such as enrolments, amendments, and cancellations with a strong focus on accuracy and compliance
- Maintain complete and up‐to‐date broker and client records across multiple systems, ensuring data integrity at all times
- Work closely with internal teams to support billing queries, reconciliations, and issue resolution where applicable
- Identify recurring issues or process gaps and contribute ideas that support service quality and operational improvements
- Follow work through to completion, balancing multiple priorities and responding effectively to time‐sensitive work
What You’ll Bring
- Experience in an administrative, operations, broker support, or customer service environment
- A consistent focus on accuracy, quality, and meeting regulatory or governance standards
- Confidence managing multiple tasks while maintaining attention to detail
- A professional and customer‐focused approach when working with internal and external stakeholders
- GCSEs (or equivalent) including English and Mathematics
Skills
Soft Skills
- Clear and professional verbal and written communication
- Problem‐solving and analytical thinking
- Adaptability in changing priorities and evolving processes
- Ownership, accountability, and follow‐through
- Collaboration and respectful relationship‐building
Technical / Functional Skills
- Competent use of Microsoft Office tools, including Outlook, Word, and Excel
- Ability to work across operational systems and maintain accurate records
- Understanding of service level expectations and data quality standards
Nice to Have
- Experience working in a regulated environment
- Knowledge of broker support, billing, finance, insurance, or enrolment processes
- Awareness of operational risk, controls, or audit requirements
- Exposure to FCA‐regulated or compliance‐driven settings
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
Broker Support Representative - Part-time employer: Cigna Health and Life Insurance Company
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a supportive and collaborative culture. Located in Greenock, Scotland, this part-time Broker Support Representative role offers competitive benefits, including private medical insurance and educational development programmes, all while contributing to meaningful healthcare transformations on a global scale.
Contact Detail:
Cigna Health and Life Insurance Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Broker Support Representative - Part-time
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to broker support. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show off your problem-solving skills during the interview. Cigna values adaptability, so be prepared to discuss how you've tackled challenges in previous roles and what you learned from those experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Broker Support Representative - Part-time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Broker Support Representative role. Highlight your relevant experience in administrative or customer service environments, and show how you can contribute to our mission at Cigna Healthcare.
Showcase Your Skills:We want to see your problem-solving skills and attention to detail! Use specific examples from your past experiences that demonstrate how you've successfully managed multiple tasks while maintaining accuracy and compliance.
Be Professional Yet Approachable:When writing your application, keep it professional but let your personality shine through. We value clear communication, so make sure your writing is concise and easy to understand, reflecting the positive culture we have at Cigna.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Cigna Health and Life Insurance Company
✨Know Your Stuff
Before the interview, make sure you understand Cigna Healthcare's mission and values. Familiarise yourself with their services and how they support brokers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Broker Support Representative, clear communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practice articulating your thoughts clearly and concisely to demonstrate your verbal and written skills.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've resolved issues or improved processes. Highlight your analytical thinking and adaptability, especially in fast-paced environments, as these are crucial for this role.
✨Demonstrate Attention to Detail
Accuracy is vital in this position. Be prepared to discuss how you ensure data integrity and compliance in your work. Share specific examples from your previous roles where your attention to detail made a difference, especially in administrative or customer service tasks.
