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- Tasks: Manage SME client relationships, ensuring high-quality service and identifying growth opportunities.
- Company: Join Cigna Healthcare, a global leader in health services with a supportive culture.
- Benefits: Enjoy competitive salary, private medical insurance, and educational development programmes.
- Other info: Work in a multicultural, hybrid setting with excellent career growth potential.
- Why this job: Make a real impact on clients' lives while growing your career in a dynamic environment.
- Qualifications: Experience in account management or sales, with strong communication and organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well-being, and peace of mind of those we serve.
You will manage a portfolio of SME clients, focusing on retaining and growing relationships while delivering consistent, high-quality service. In a fast-paced and evolving environment, you will act as a key point of contact for clients and brokers, ensuring their needs are understood and addressed effectively.
What You’ll Do- Deliver against retention and growth targets across your assigned client portfolio
- Build strong, consultative relationships with clients and brokers to understand needs and identify opportunities
- Take ownership of day-to-day client servicing, resolving queries and ensuring commitments are met
- Proactively identify upsell opportunities and contribute to growth targets
- Communicate updates on products, processes, and regulatory changes clearly and effectively
- Manage and resolve escalations, ensuring a positive client experience
- Maintain accurate records of renewals and client activity in internal systems
- Experience in account management or sales, with a focus on client relationships
- Proven ability to influence, negotiate, and communicate with a range of stakeholders
- Experience delivering customer-focused solutions based on client needs
- Strong organisational skills with the ability to manage competing priorities
- Confidence presenting information clearly to clients and partners
- Ability to travel as part of the role
- Strong communication and interpersonal skills
- Problem-solving and decision-making capability
- Ability to manage priorities and meet deadlines in a dynamic environment
- Ownership and accountability for outcomes
- Attention to detail and follow-through
- Ability to build trust and maintain relationships
- Account management and client servicing
- Data collation and basic statistical analysis
- Use of CRM systems (e.g. Salesforce)
- Understanding of client lifecycle, renewals, and upselling
- Presentation and stakeholder engagement
- Experience working with brokers or intermediaries
- Exposure to international health insurance or benefits
- Experience in a matrixed or global organisation
- Familiarity with regulatory changes impacting healthcare or insurance
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
SME Client Manager in Greenock employer: Cigna Group
Contact Detail:
Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Client Manager in Greenock
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that SME Client Manager role.
✨Tip Number 2
Prepare for those interviews by researching Cigna Healthcare and understanding their mission. We want to see how you can contribute to improving health and well-being, so be ready to share your ideas on how to build strong client relationships.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully managed client queries or escalations. We love hearing about how you’ve turned challenges into opportunities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who thrive in collaborative environments like ours.
We think you need these skills to ace SME Client Manager in Greenock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SME Client Manager role. Highlight your experience in account management and client relationships, as these are key to what we’re looking for at Cigna Healthcare.
Showcase Your Skills: Don’t forget to emphasise your strong communication and problem-solving skills. We want to see how you can influence and negotiate with clients and brokers, so give us examples of when you've done this successfully.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your experiences and achievements, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining Cigna Healthcare!
How to prepare for a job interview at Cigna Group
✨Know Your Clients
Before the interview, take some time to research Cigna Healthcare and their SME client base. Understand their services, values, and recent news. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss how you can build trust and maintain relationships, as this aligns with Cigna's values.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved client issues or identified upsell opportunities. Highlight your problem-solving skills and how they contributed to positive outcomes. This will resonate well with Cigna's focus on delivering customer-focused solutions.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage competing priorities and handle escalations. Practice responding to hypothetical scenarios related to client management. This will help you convey your organisational skills and ability to thrive in a dynamic environment.