At a Glance
- Tasks: Deliver exceptional customer service and process claims efficiently in a fast-paced environment.
- Company: Join Cigna Healthcare, a global leader in health services with a positive culture.
- Benefits: Enjoy competitive salary, hybrid working, and comprehensive wellbeing benefits.
- Other info: Comprehensive training and a supportive team await you!
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25185 - 30000 £ per year.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare.
With roots in the U.
S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.
Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work.
Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first.
At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
As a Customer Service Representative within our Global Service Centre, you’ll be the first point of contact for members who have private medical insurance with Cigna Healthcare.
You’ll play an important role in delivering a positive customer experience by supporting enquiries and processing claims accurately and efficiently.
This role operates in a fast-paced, customer-focused environment where priorities can change quickly.
You’ll be supported through a comprehensive training programme and encouraged to take ownership of delivering excellent service while helping customers through important moments in their lives.
What we require
- Ability to commit to working 35 hours per week.
- Availability to work shifts between Monday and Sunday, 7:00am–10:00pm.
- Ability to attend 8 weeks of onsite induction training from August 2026 start date in our Greenock office.
- Ability to travel to the Greenock office 2–3 times per week once fully competent in the role.
- What You’ll Do
- Deliver a high standard of customer service through phone and email interactions, aiming for first contact resolution wherever possible.
- Process medical, dental, and vision claims accurately and within agreed service standards.
- Provide clear, accurate information to members and colleagues regarding healthcare benefits and policy coverage.
- Ensure all work is completed in line with operating procedures, regulations, and policy terms and conditions.
- Monitor and manage workloads to ensure enquiries and claims are resolved within required timescales.
- Collaborate with internal teams and service partners to achieve positive outcomes for customers.
- Support team objectives and contribute to continuous improvement initiatives that enhance the customer experience.
- What You’ll Bring
- Previous customer service experience
- Strong verbal and written communication skills.
- Good IT skills, including the ability to use Microsoft Office and internal systems.
- Excellent attention to detail and a high level of accuracy.
Skills
- Soft Skills
- Customer-focused approach with a genuine desire to help others.
- Empathy and professionalism when supporting customers who may be experiencing challenging situations.
- Strong organisation and prioritisation skills.
- Ability to manage competing priorities and work towards individual and team goals.
- Confidence in making informed decisions and resolving customer queries.
- Proactive approach to identifying and implementing improvements.
- Technical / Functional Skills
- Customer service and customer communication.
- Claims processing and administrative accuracy.
- Microsoft Office proficiency.
- Ability to learn and navigate multiple systems.
- Time management and workload management.
- Knowledge of operating procedures and compliance requirements.
- Nice to Have (Optional)
- Previous customer service experience.
- Experience working in a contact centre or service environment.
- Experience handling customer enquiries by phone and email.
- Knowledge of healthcare or insurance environments.
- Why Join Us
- Competitive salary and annual bonus opportunity.
- Hybrid working environment with a combination of home and office-based working once fully trained.
- Private Medical and Dental Insurance, with the option to add eligible dependants.
- Employee wellbeing benefits including Life Assurance and Travel Insurance.
- Educational development through comprehensive induction training and ongoing learning opportunities.
- 30 days annual leave, with the option to buy or sell leave.
- Company-provided IT equipment to support hybrid working.
- Multicultural and collaborative working environment where you can build a long-term career.
- About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email:
See Yourself EMEA@cigna. com for support. Do not email
See Yourself EMEA@cigna. com for an update on your application or to provide your resume as you will not receive a response.
Customer Service Representative in Greenock employer: Cigna Group
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a supportive, multicultural environment. As a Senior Client Manager, you will enjoy a competitive salary, private medical insurance, and access to educational development programmes, all while working collaboratively to make a meaningful impact in the healthcare sector. Join us to thrive in a role that values innovation and fosters strong relationships with clients across a global portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Greenock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cigna Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cigna Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Greenock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cigna Group:Your cover letter is your chance to shine! Tell us why you want to work at Cigna Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cigna Group!
How to prepare for a job interview at Cigna Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
