At a Glance
- Tasks: Support brokers with accurate and timely responses while managing operational tasks.
- Company: Join Cigna Healthcare, a global leader in health services with a positive culture.
- Benefits: Enjoy competitive pay, private medical insurance, and educational development opportunities.
- Other info: Flexible part-time role with a focus on collaboration and personal growth.
- Why this job: Make a real impact by helping brokers navigate healthcare processes.
- Qualifications: Experience in customer service or administrative roles; strong attention to detail required.
The predicted salary is between 12 - 15 £ per hour.
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
This role exists to ensure brokers receive accurate, timely, and compliant support across operational, administrative, and billing activities. You play a critical role in protecting data quality, supporting regulatory obligations, and maintaining trusted broker relationships in a fast‑paced and evolving environment where priorities can shift. This is a part-time position, working 21 hours per week.
What You’ll Do
- Act as a reliable point of contact for broker enquiries, providing clear and accurate responses within agreed service levels.
- Resolve routine broker queries independently while identifying and escalating more complex or higher‑risk issues appropriately.
- Process broker requests such as enrolments, amendments, and cancellations with a strong focus on accuracy and compliance.
- Maintain complete and up‑to‑date broker and client records across multiple systems, ensuring data integrity at all times.
- Work closely with internal teams to support billing queries, reconciliations, and issue resolution where applicable.
- Identify recurring issues or process gaps and contribute ideas that support service quality and operational improvements.
- Follow work through to completion, balancing multiple priorities and responding effectively to time‑sensitive work.
What You’ll Bring
- Experience in an administrative, operations, broker support, or customer service environment.
- A consistent focus on accuracy, quality, and meeting regulatory or governance standards.
- Confidence managing multiple tasks while maintaining attention to detail.
- A professional and customer‑focused approach when working with internal and external stakeholders.
- GCSEs (or equivalent) including English and Mathematics.
Skills
Soft Skills- Clear and professional verbal and written communication.
- Problem‑solving and analytical thinking.
- Adaptability in changing priorities and evolving processes.
- Ownership, accountability, and follow‑through.
- Collaboration and respectful relationship‑building.
- Competent use of Microsoft Office tools, including Outlook, Word, and Excel.
- Ability to work across operational systems and maintain accurate records.
- Understanding of service level expectations and data quality standards.
Nice to Have
- Experience working in a regulated environment.
- Knowledge of broker support, billing, finance, insurance, or enrolment processes.
- Awareness of operational risk, controls, or audit requirements.
- Exposure to FCA‑regulated or compliance‑driven settings.
Why Join Us
- Competitive salary.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support.
Broker Support Representative - Part-time in Greenock employer: Cigna Group
Cigna Healthcare is an exceptional employer that prioritises employee well-being and professional growth within a supportive and collaborative culture. With a commitment to meaningful work, competitive salaries, and comprehensive benefits including private medical insurance and educational development programmes, Cigna fosters an environment where employees can thrive while making a positive impact on the health of millions globally.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Support Representative - Part-time in Greenock
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cigna Healthcare on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to broker support. We should focus on showcasing our problem-solving skills and attention to detail, as these are key in this role.
✨Tip Number 3
Show off your adaptability! During interviews, share examples of how we've successfully managed changing priorities in past roles. This will highlight our ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to match what Cigna is looking for in a Broker Support Representative.
We think you need these skills to ace Broker Support Representative - Part-time in Greenock
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our positive culture.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Focus on how your background aligns with the role of Broker Support Representative and the values we hold at Cigna Healthcare.
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your qualifications, so take the time to ensure everything is clear and professional.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at Cigna Group
✨Know Your Stuff
Before the interview, make sure you understand Cigna Healthcare's mission and values. Familiarise yourself with their services and how they support brokers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your experience in administrative or customer service roles. Be ready to discuss specific examples where you've demonstrated accuracy, problem-solving, and effective communication. This is your chance to show how your skills align with what Cigna is looking for.
✨Prepare for Scenario Questions
Expect questions that assess how you handle multiple priorities and time-sensitive tasks. Think of scenarios from your past work where you successfully managed competing demands or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you determine if Cigna is the right fit for you.
