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- Tasks: Support global clients by providing exceptional customer service and resolving inquiries efficiently.
- Company: Join Cigna, a leading global health service company dedicated to improving lives.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and comprehensive health insurance.
- Why this job: Be part of a supportive team that values your passion for helping others and offers growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and strong communication skills.
- Other info: Training provided, with flexible dress code and a focus on work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for helping others and ensuring customers have the best experience possible? We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the Globe. As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us. We are keen to speak to you if you are a ‘people person’ and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time. Previous experience in Customer Service isn’t essential as we provide 5 weeks of classroom training to set you up for success in your new role.
What we require:
- Able to commit to 35 hours/week.
- Able to commit to 8 weeks induction training from start date of August 2025 based in our Greenock office.
- Available to work shifts between Mon-Sunday 7am-11pm.
- Able to travel to Cigna's Office in Greenock, Scotland 2/3 times per week, after the training is completed.
What you’ll do:
Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service, via phone or e-mail, to our existing and potential customers, seeking first contact resolution. This is an excellent opportunity for customer focused enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.
Main Duties/Responsibilities:
- Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.
- Ensure that all operating procedures and regulations are followed in line with the policy terms and conditions.
- Providing quality advice and information to customers and colleagues regarding their health benefits.
- Monitor turn-around times to ensure contacts/claims are settled within required time scales.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
- Actively support all team members and provide resource to enable all operational goals to be achieved.
- Carry out any ad-hoc tasks as required to meet the business needs.
What you’ll bring:
- A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
- Solid IT skills with ability to utilise MS Office and inhouse systems.
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Must possess excellent attention to detail, with a high level of accuracy.
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
What’s in it for you?
- Competitive salary.
- Hybrid working: Enjoy working from the comfort of your home, with occasional visits to our Greenock office.
- IT equipment: is provided by us to allow you to work from home.
- 30 days holiday per year: plus, the option to buy/sell annual leave.
- Bonus: the opportunity to earn an annual bonus.
- Pension: We believe saving for the future’s important, so you’ll benefit from auto-enrolment and a generous contribution from us.
- Private Medical and Dental Insurance: with the option to add a partner or dependent(s) to your cover.
- Life Assurance.
- Travel Insurance: Enjoy peace of mind while travelling abroad.
- Flexible dress code: It’s not about what you wear, it’s about what you can do, so why not be comfortable doing it.
Plus, much more.
Customer Service Representative employer: Cigna Global
Contact Detail:
Cigna Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Cigna's services and values. Understanding the company's mission and how they support their customers will help you align your responses during interviews, showcasing your passion for customer service.
✨Tip Number 2
Practice active listening skills. As a Customer Service Representative, you'll need to understand customer needs quickly. Role-playing scenarios with friends or family can help you refine this skill and prepare for real-life interactions.
✨Tip Number 3
Be ready to discuss your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for others, even if they aren't directly related to customer service.
✨Tip Number 4
Show enthusiasm for the role and the training provided. Expressing your eagerness to learn and grow within the company can set you apart from other candidates, demonstrating that you're committed to providing excellent service.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, even if it's from different fields. Emphasise your ability to empathise with customers and provide solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your commitment to providing excellent customer service. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: Focus on skills that are crucial for the role, such as communication, problem-solving, and attention to detail. Use bullet points to make these stand out and relate them to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cigna Global
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in the past, even if it's from a different context.
✨Demonstrate Empathy
Since you'll be dealing with customers who may be experiencing difficult times, it's crucial to showcase your empathetic nature. Prepare to discuss scenarios where you successfully handled sensitive situations with care and understanding.
✨Highlight Your Communication Skills
As a Customer Service Representative, clear communication is key. Be ready to demonstrate your verbal and written communication skills. You might want to practice explaining complex information in a simple way, as this will be essential in your role.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of examples where you identified customer needs quickly and resolved issues efficiently. This will show your capability to achieve first contact resolution, which is a priority for Cigna.
