Solutions Consultant

Cifas is the UK's leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders. Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud. Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.

We are looking for an outstanding Solutions Consultant to support and help drive the sale of Cifas products and services, working closely with the Product, Technical and Onboarding teams to deliver against the wider business strategy. The successful candidate will lead solution discovery and definition activities, deliver product presentations and demonstrations, design and support Proof of Value exercises, contribute to proposal development and assist with go-to-market propositions. Bringing strong customer-facing skills and the ability to help organisations clearly articulate their business challenges and requirements, you will be experienced in developing statements of work and using Proof of Value outcomes to demonstrate impact, clearly articulating a strong value proposition through written, verbal and presentation materials.

Cifas members and prospective customers vary in size, sector, engagement type and complexity. In this role, you will often act as the technical point of contact and product expert for opportunities, supporting proposals through Proof of Value and into implementation, managing customer expectations and technical considerations across active opportunities whilst working collaboratively with Sales, Onboarding and Member Success teams.

Responsibilities & accountabilities:

• Providing technical assistance working closely and interfacing with sales, support, and product teams; assistance with solution discovery & definition, ‘Proof of Value’ delivery, technical solution proposals, product presentations & demos, RFx responses.
• Identifying & qualifying new opportunities working closely with sales and other Cifas teams to onboard new members and new Cifas product customers.
• Working closely with the Membership team, to identify new opportunities and deliver a smooth engagement process and onboarding experience.
• Liaising with the Member Onboarding team to support activities and complex opportunities.
• Assisting Sales & Marketing with GTM propositions for both direct members & partner channels.
• Assisting with the technical design, implementation and support of Cifas solutions.
• Accurately scoping, defining and pricing bespoke project work.
• Providing insight and updating training to the Sales and onboarding Teams.
• Representing Cifas at exhibitions, conferences, or promotional events, to grow awareness of Cifas and attract new members.
• Acting as the primary technical and solution advisor to prospective members, managing stakeholder expectations and guiding customers through discovery, Proof of Value and decision-making.
• Translating Proof of Value findings into clear business outcomes, supporting customer decision-making and internal commercial alignment.
• Ensuring effective handover of agreed solution design into onboarding and delivery teams, with clear scope, assumptions and success criteria.

To be successful in this role, you will have:

• Experience of implementing SaaS solutions.
• Ability to read REST API documentation.
• Ability to design, develop and maintain SQL reports, dashboards, and data visualisations for internal and external stakeholders.
• A ‘can do’ solutions focused approach, resourceful and works to make things happen, taking others along with them.
• Creative and analytical thinking style, applying tenacity in the face of obstacles.
• Excellent interpersonal and negotiation skills with the ability to persuade influence and, when appropriate, challenge with tact and diplomacy.
• A relentless drive to improve performance and deliver outstanding results through more effective ways of working.
• Excellent communication approach with engaging written skills, works effectively within a team, understands the impact of own actions on colleagues.
• High level of personal integrity, who displays respect and empathy for others and is consistent, open and honest.
• The ability to work professionally to deadlines and work collaboratively in a team environment.
• Excellent skills in Microsoft applications, including Excel, Outlook and Teams.

In return we offer:

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events.
• Generous annual leave, plus bank holidays.
• Excellent pension package through salary sacrifice.
• Personal and professional growth.
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people. We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. And were delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation. If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.

The closing date for this role is Monday 13th April 2026.