Product Manager

We are seeking two Product Managers to help drive the next phase of product growth and innovation enabling Cifas to continue to evolve its portfolio of fraud prevention solutions. These exciting opportunities offer the chance to shape products that deliver real value to members, influence product strategy and work collaboratively across the organisation to bring new capabilities to market. Working closely to support the Product Owner and cross-functional teams, successful applicants will have the opportunity to translate product concept into actionable plans, drive product improvements, and support the successful delivery of new capabilities to market. With a strong focus on innovation, collaboration and data-driven decision-making, the successful candidates will help ensure Cifas products continue to meet member needs, deliver measurable impact and support the organisation's strategic objectives.

Key Responsibilities

• Supporting Product Owners in developing, maintaining and delivering product strategies, roadmaps and lifecycle plans across the product portfolio.
• Managing day-to-day product activities, including the creation and refinement of user stories, acceptance criteria and sprint priorities.
• Gathering, analysing and prioritising product requirements from members, stakeholders, partners and internal teams.
• Conducting market, competitor and member research to identify opportunities for product enhancement and innovation.
• Supporting the design, coordination and evaluation of trials, pilot initiatives and minimum viable products (MVPs).
• Maintaining product documentation, including requirements, specifications, feature backlogs, change controls and risk registers.
• Monitoring and reporting on product performance, adoption, member engagement, feedback and fraud prevention outcomes to support continuous improvement.
• Collaborating with cross-functional teams including Technology, Operations, Member Experience, Marketing and external partners to deliver successful product outcomes.
• Assisting in the preparation and execution of product launches and go-to-market activities, ensuring effective communication and adoption.
• Representing the voice of the customer by gathering, synthesising and championing member and stakeholder feedback throughout the product lifecycle.
• Preparing and delivering product presentations, demonstrations and training sessions for internal and external audiences.
• Managing assigned product and project deliverables, ensuring activities are delivered to agreed objectives, timescales and quality standards.

Skills, Knowledge and Expertise

To be successful in this role, it is essential for you to have:

• A degree-level qualification (or equivalent experience) in Product Management, Business, Technology, Marketing, Data, Project Management or a related discipline.
• Experience in a product, business analysis, product operations, project coordination or similar role, supporting the delivery of products, services or change initiatives.
• Understanding of product management principles, product lifecycle management and customer-centric product development.
• Knowledge of Agile delivery methodologies, including backlog management, user stories and iterative development.
• Strong analytical and problem-solving skills, with the ability to interpret data, customer feedback and performance metrics to inform decisions.
• Experience gathering, documenting and prioritising requirements from a range of stakeholders.
• Excellent communication and stakeholder management skills, with the ability to work effectively across cross-functional teams.
• Strong organisational and planning skills, with the ability to manage multiple priorities and coordinate delivery against agreed plans.

And, it would also be desirable for you to have:

• Professional certification or training in Product Management, Agile, Scrum, Business Analysis or Project Management.
• Experience working with digital, data-driven or SaaS products within Agile environments.
• Knowledge of product launch, go-to-market, MVP or innovation delivery approaches.
• Experience within fraud prevention, financial services, technology, risk management or membership-based organisations.

Benefits

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events.
• Generous annual leave, plus bank holidays.
• Private healthcare.
• Excellent pension package through salary sacrifice.
• Personal and professional growth.
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people. We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. Since 2021, we have been recognised in the Best Companies listings, and again in 2026 have been awarded 2 stars for outstanding levels of engagement. We have also been awarded the Investors in People Gold accreditation. If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.