Learning Operations Manager - Cifas Academy

We are seeking a Business Manager to join the Cifas Academy. This is a key role that will lead on defining, developing, optimising and managing all the operational and service processes for Cifas Learning, while supporting the development and accreditation of learning products and ensuring the effective use of supporting systems and processes. It serves as the primary point of contact for queries from internal stakeholders as well as external trainers, learners and accreditation bodies. The position includes managing and enhancing processes for the oversight of Associate Trainers, supporting the Director of Learning and Public Sector with public sector activity including non-sales work, bid writing and stakeholder engagement, and leading on the coordination of Learning support from the Cifas Admin Hub.

Key Responsibilities

• Leading and managing all Academy operational processes, ensuring effective end‑to‑end workflows and producing MI across key activities.
• Conducting needs analysis and contributing to the design and delivery of training programmes to meet required standards.
• Providing advice and guidance to internal and external stakeholders, including leading learner induction and supporting Learning strategy.
• Designing and implementing service delivery plans, including scheduling and resource allocation aligned with budgets.
• Supporting financial, budgetary and risk management processes for Learning.
• Supporting the Director of Learning and Public Sector on non‑sales public‑sector activity, including bid preparation and deputising as needed.
• Managing associate trainers, including relationship management, contract oversight, service planning, performance, and issue resolution.
• Maintaining and developing operational documentation, process maps and the operations manual in collaboration with internal stakeholders.
• Overseeing the design, maintenance and version control of learning materials, supporting quality assurance activities and accreditation requirements.
• Leading responses to general Learning & Development enquiries, representing Cifas at external meetings, ensuring a positive learner experience, and driving continuous process improvement including opportunities for automation.

Skills, Knowledge and Expertise

• Certificate of Higher Education (CertHE) (Level 4) / or equivalent level of relevant academic pursuit is essential or a willingness to study for the qualification.
• Bachelor’s Degree in relevant business qualification / or equivalent level qualification or a Level 3 Teaching Qualification or a Level 3 Assessors Qualification or Counter Fraud Qualification is desirable.
• Experience in mentoring, coaching and assessing.
• Experience of working strategically on public sector counter fraud activity and bids.
• Experience in designing, delivering and evaluating training events.
• Experience of procuring training and managing external training providers.
• Broad specialist knowledge of L & D trends and good practice.
• Effective organisational skills, ability to prioritise and delegate.
• Excellent communication and interpersonal skills, adept in working effectively within a team, and building strong working relationships with the business.
• Exceptional administrative, planning, scheduling and organisational skills.
• Creative problem solving expertise with hands on experience of delivering success in a partnership model, and can articulate the value that this approach brings.
• Exceptional levels of digital literacy, able to learn new systems with speed and efficiency.
• Technical skills including Advanced Microsoft Office PowerPoint and Excel, advantageous.
• A self-starter, motivated and enthusiastic approach in delivering priorities, whilst operating with a level of autonomy.
• Previous exposure of working in a fraud prevention or knowledge principles of financial crime, Fraud prevention and Data Protection legislation, advantageous.
• An ability to work under pressure and flexibly in order to meet a varied, wide ranging and demanding workload which is often time-critical.

Benefits

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events.
• Generous annual leave, plus bank holidays.
• Private healthcare.
• Excellent pension package through salary sacrifice.
• Personal and professional growth.
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the forefront with initiatives in place to promote the wellness of our people. We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. We are delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation. If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.