Data Integrity Support Officer in London

Description

We are looking for a collaborative and knowledgeable Data Integrity Support Officer to join our Operations team. The ideal candidate will have experience of working in fraud prevention, ideally with Cifas investigation experience.

In this role, you\'ll be the trusted point of contact for consumers, taking ownership of Data Subject Access Requests (DSARs) and ensuring they are handled accurately and in line with Data Protection legislation. You\'ll play a key part in creating a positive consumer experience by providing clear guidance and support through emails, phone calls, and enquiries. Working closely with our Data Integrity team, you\'ll also assist with resolving complaints and liaising with Cifas members to answer their queries quickly and effectively. This is a great opportunity for someone who enjoys combining attention to detail with excellent communication skills to make a real impact.

Key Responsibilities

Working alongside industry specialists, the successful candidate will be responsible for:

• Being the primary lead in processing consumer Data Subject Access Requests from end-to-end.
• Having accountability for making appropriate considered decisions on DSARs processed, clearly articulating the rationale for the decision made within agreed service levels.
• Escalating Consumer Data Subject Access Requests and ensuring compliance with legislation.
• Responding to consumer emails, phone calls and queries, providing guidance on processes as required, to ensure a positive consumer experience.
• Escalating complex consumer enquiries (e.g., legal letters, complaints, or requests for a full DSAR) to Data Integrity colleagues, as appropriate.
• Responding to member queries. Provide knowledge and guidance to Cifas members on our data processes.
• Supporting the Data Integrity colleagues with administrative tasks relating to eReviews.
• Triaging complaints, including engaging members and consumers for evidence.
• Working in collaboration with Data Integrity colleagues to ensure seamless process in member and consumer engagement which includes identifying and recommending ways of improving efficiency of systems and processes.
• Identifying patterns within the data and highlighting to relevant parties for swift action.
• Representing the Operations Team at Cifas projects and product development meetings, providing subject matter expertise when required.

Skills, Knowledge and Expertise

To be successful in this role, you will have:

• An A level education or equivalent and/or relevant previous work experience.
• Experience of working within a fraud prevention role in a professional organisation, preferable with Cifas investigation experience.
• Good level of understanding of the use of Cifas data, familiarity with financial crime, fraud prevention and Data Protection legislation.
• Detailed knowledge of Cifas Handbooks, systems and how members access Cifas data, is essential.
• Experienced, self-motivated professional, with previous experience processing Data Subject Access requests.
• Creative and analytical thinking style with investigative skills with meticulous attention to detail, excellent stakeholder management, and the capacity to work across multiple areas simultaneously whilst working collaboratively.
• Ability to manage multiple priorities whilst working at pace.
• Excellent communication skills, both written and oral.
• A \'can do\' solutions focused approach with the resourcefulness to make things happen.
• Confident ownership of information and processes.
• Proven experience in working to agreed service levels and delivering against team targets.
• Excellent skills in Microsoft applications, including Excel, Outlook and Teams.

Benefits

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

• Remote working with approximately 2 days a month in the London office
• Generous annual leave, plus bank holidays
• Private healthcare
• Excellent pension package through salary sacrifice
• Personal and professional growth
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whist keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.

We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. And were delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation.

If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.

About Cifas

Cifas is the UK\'s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.

Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud.

Our employees play a crucial part in ensuring we remain the UK\'s leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.