At a Glance
- Tasks: Lead exciting projects ensuring top-notch service delivery across the UK.
- Company: Join Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, growth opportunities, and a focus on well-being.
- Other info: Dynamic role with travel opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact while managing complex projects and collaborating with diverse teams.
- Qualifications: 3+ years in project management or service delivery, with strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We are a technology company that leads with our humanity, driving our business priorities alongside meaningful social, community, and societal impact.
Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial objectives, and customer commitments. The position plays a central role in delivering consistent, high-quality outcomes across the full project lifecycle.
How you will make an impact:
- Lead end-to-end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met.
- Coordinate cross-functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
- Drive customer-facing project governance, including progress reviews, risk management, and milestone tracking.
- Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
- Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
- Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
- Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.
The must haves:
- 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry.
- Application of project management practices across the full delivery lifecycle, including planning, execution, monitoring, and closure.
- Direct interaction with customers and cross-functional delivery teams, including engineering and partner resources.
- Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects.
- Utilisation of project management tools to plan, track, and report on delivery progress.
- Application of risk assessment and mitigation planning within active service delivery environments.
- Background in coordinating resources across matrixed organisations and multiple stakeholders.
- Application of effort estimation, cost awareness, and delivery risk considerations during project execution.
- Experience operating across time zones and collaborating with geographically distributed teams.
- Ability to travel regularly to London or Belfast offices (2-3 days per week).
Nice to haves:
- Background in optical transport or networking environments, including DWDM and L0/L1 technologies.
- Exposure to network lifecycle activities such as design, deployment, migration, and validation.
- Experience contributing to presales activities or bid management discussions.
- Familiarity with commercial margin management and financial performance tracking.
- Experience operating in early-stage or less-defined delivery environments.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Services Project Manager employer: Ciena
Ciena stands out as an exceptional employer, offering a people-first culture that prioritises flexibility, individual growth, and well-being. As a Services Project Manager, you will thrive in an environment that values collaboration and innovation, with ample opportunities for professional development while making a meaningful impact across the United Kingdom. Join us to be part of a team that not only drives technological advancements but also champions social responsibility and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Services Project Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Ciena's projects and values. Show them you’re not just another candidate, but someone who truly gets their mission and culture.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Services Project Manager. Highlight your project management skills and customer interaction experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Ciena.
We think you need these skills to ace Services Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Project Manager role. Highlight your experience in service delivery and project management, focusing on relevant achievements that align with Ciena's values and the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for Ciena. Don’t forget to mention your understanding of their people-first approach!
Showcase Your Project Management Skills:In your application, be sure to showcase your project management skills. Discuss specific tools you've used and how you've successfully managed scope, schedules, and risks in previous projects. This will demonstrate your capability to lead complex services projects.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at Ciena
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your past projects in detail. Be ready to explain how you managed scope, schedules, and risks, as well as the outcomes. This will show that you have the hands-on experience Ciena is looking for.
✨Understand Ciena's Culture
Familiarise yourself with Ciena's people-first approach and their commitment to social impact. During the interview, highlight how your values align with theirs and how you can contribute to a flexible work environment that prioritises individual growth.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant project management tools and methodologies. Be prepared to discuss how you've applied these in previous roles, especially in managing complex projects across multiple stakeholders.
✨Showcase Your Communication Skills
As a Services Project Manager, clear communication is key. Prepare examples of how you've effectively communicated project status, risks, and mitigation strategies to both technical teams and customers. This will demonstrate your ability to drive customer-facing project governance.
