At a Glance
- Tasks: Resolve complex networking issues and collaborate with R&D teams for high-quality solutions.
- Company: Ciena is a global leader in high-speed connectivity, prioritising people and social impact.
- Benefits: Enjoy a flexible remote work environment that supports personal growth and well-being.
- Other info: Join a diverse team committed to respect and inclusion; Ciena is an Equal Opportunity Employer.
- Why this job: Work with cutting-edge technologies in a collaborative culture that values innovation and diversity.
- Qualifications: 7+ years experience in Routing/Switching or SDN/NFV/5G; Bachelor's or Master's in Computer Science required.
The predicted salary is between 43200 - 72000 £ per year.
Senior Engineer Technical Support – Routing & Switching OR SDN/NFV/5G (Location - UK Remote)
1 week ago Be among the first 25 applicants
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Bridging Talent & Technology | Building High-Impact R&D Teams | Across International Regions
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As an Engineering Technical Support (ETS) Engineer at Ciena, you will play a critical role in driving resolution for complex networking issues that impact our customers. You will:
- Serve as the primary bridge between customer/field escalations and the R&D teams, ensuring timely resolution of service-impacting defects.
- Validate candidate software builds and confirm that fixes meet quality and functional expectations.
- Collaborate closely with engineers across embedded software, hardware, testing, and network management software teams to deliver cohesive, end-to-end solutions.
- Coordinate with test and development teams to ensure comprehensive defect coverage and functionality.
- Recommend improvements and ensure delivery of high-quality software aligned with product requirements.
- Distributed Network Function Virtualization Interface (DNFVI)
- Software-Defined Networking (SDN)
- vRouter/vSwitch
- Next-gen core and edge routers and switches
- All within a virtualized, microservices-oriented, container-based architecture
- R&D Software and Product Validation teams
- Field Support
- Customer Account teams
- PLMs and Product Architects
To Succeed In This Role, Candidates Must Bring
- 7+ years of industry experience and a Bachelor’s or Master’s degree in Computer Science or equivalent.
- Strong background in Routing, Switching, OR SDN/NFV/5G technologies.
- Experience in automated testing, preferably using Python and standard automation tools/frameworks.
- Solid hands-on experience in at least three of the following areas:
- Ethernet, MPLS, IP Routing (BGP, IS-IS, OSPF), RSVP-TE, NFV
- Proven troubleshooting and problem-solving skills in real-world topologies.
- Effective communicator with excellent written and verbal English, and ability to collaborate across global teams.
Preferred Or Additional Qualifications That Will Set You Apart
- Exposure to:
- L3VPN, L2VPN, EVPN, Segment Routing
- NFV architecture, Docker containers, Virtual Network Functions (VNF), Virtual Switches (OVS)
- Software function chaining, hypervisors
- Familiarity with Network Management Systems, including protocols such as Netconf, SNMP, and MIBs.
- Experience with test equipment like Ixia, Spirent, and hands-on work with Juniper/Cisco products.
- Software development or debugging experience is a strong plus.
- Self-driven, motivated, and committed to product excellence and innovation.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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#J-18808-LjbffrSenior Technical Support Engineer – Routing & Switching (Location - UK Remote) employer: Ciena
Ciena is an exceptional employer that prioritises a people-first approach, fostering a flexible work environment that champions individual growth and well-being. As a Senior Technical Support Engineer, you will be part of a collaborative culture that values innovation and diversity, while working on cutting-edge technologies in a remote setting that allows for a healthy work-life balance. With ample opportunities for professional development and a commitment to social impact, Ciena stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer – Routing & Switching (Location - UK Remote)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SDN, NFV, and 5G. Having a solid understanding of these areas will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Ciena on platforms like LinkedIn. They can provide valuable insights into the company culture and the technical challenges faced by the team, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss real-world troubleshooting scenarios you've encountered in your previous roles. Being able to articulate your problem-solving process will demonstrate your hands-on experience and ability to handle complex networking issues.
✨Tip Number 4
Showcase your collaborative skills by preparing examples of how you've worked with cross-functional teams in the past. Highlighting your ability to communicate effectively with engineers and product teams will align well with the role's requirements.
We think you need these skills to ace Senior Technical Support Engineer – Routing & Switching (Location - UK Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in Routing, Switching, and SDN/NFV/5G technologies. Use specific examples from your past roles to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role at Ciena and how your background aligns with their mission of bridging talent and technology. Mention your experience with automated testing and any familiarity with the technologies listed in the job description.
Showcase Communication Skills:Since effective communication is crucial for this role, ensure that your application reflects your ability to convey complex technical information clearly. Use concise language and structure your writing logically.
Highlight Collaborative Experience:Ciena values teamwork, so include examples of how you've successfully collaborated with cross-functional teams in previous positions. This could involve working with R&D, customer support, or product validation teams.
How to prepare for a job interview at Ciena
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Routing, Switching, and SDN/NFV/5G technologies in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Communicate Clearly and Effectively
As the role requires collaboration across global teams, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, ensuring that you convey complex technical concepts in an understandable manner.
✨Familiarise Yourself with Ciena's Culture
Research Ciena's commitment to a people-first approach and their focus on flexibility and individual growth. Be ready to discuss how your values align with theirs and how you can contribute to their culture of innovation and community impact.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think through potential networking issues you might encounter and how you would approach resolving them, showcasing your analytical thinking and technical acumen.
