At a Glance
- Tasks: Support efficient order processing and ensure customer satisfaction through effective communication.
- Company: Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, focus on individual growth, and commitment to well-being.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a dynamic team making a real impact in the tech industry.
- Qualifications: 3-5 years in order management or customer service, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. This role requires exceptional attention to detail, strong organizational skills and the ability to collaborate effectively with cross-functional teams especially in the CALA region. This role will play a crucial role in ensuring customer satisfaction by making sure orders are processed in a timely manner and any issues or enquiries are addressed promptly.
SPECIFIC RESPONSIBILITIES:
- Receive and review orders, ensuring accuracy, completeness and adherence to company policies and procedures.
- Enter orders into the system accurately and in a timely manner.
- Monitor order status and proactively identify any potential delays or issues.
- Communicate with relevant stakeholders, such as Commercial management, Client managers and Account team to ensure on time booking.
- Serve as a primary point of contact for order related enquiries and provide timely and accurate information to stakeholders regarding order booking status and any other order-related questions or concerns.
- Collaborate with Customer Order Fulfillment team to ensure zero downstream impacts at the time of delivery with adherence of executable order policy.
- Investigate and resolve any order discrepancies, such as pricing discrepancies, contractual terms, addresses etc.
- Collaborate with internal teams such as Account, Finance and Franchises to resolve issues in a timely and satisfactory manner.
- Drive customer satisfaction and achieve key performance targets.
- Continuously identify opportunities to improve Order Management processes, streamline workflows and enhance overall efficiency.
- Provide recommendations for system enhancements or process change to optimize Order management operations.
Required Skills:
- High integrity and honesty.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams.
- Strong attention to detail and accuracy in data entry and order processing.
- Strong problem solving and decision making abilities with the capacity to prioritize tasks and work efficiently in a fast paced environment.
- Champion change / change agent.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Proficient with MS Office applications software and report tools.
- Experience in Order Management, customer service or a related field.
- Knowledge of Oracle and Salesforce is desirable.
Required Experience:
- Degree in business or related fields.
- Minimum of 3-5 years the service/product based company experience.
- Telecom industry experience is a plus.
- Strong communication skills: written, verbal and in formal presentation.
- Demonstrated skills in desktop applications such as Excel, Word, PowerPoint and Project.
- Negotiation skills essential.
- Strong and demonstrated leadership skills.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Senior Associate, Order Management in Newtownabbey employer: Ciena
Ciena is an exceptional employer that prioritises a people-first approach, fostering a flexible work environment in Belfast, Northern Ireland. Our culture emphasises individual growth, well-being, and belonging, while providing meaningful opportunities for professional development and community impact. As a Senior Associate in Order Management, you will play a vital role in ensuring customer satisfaction within a collaborative team, all while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate, Order Management in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ciena on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to order management. Think about how your experience aligns with their needs, especially in terms of problem-solving and collaboration.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved processes or resolved issues in past roles. This will demonstrate your proactive approach and attention to detail, which are key for this position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind and show your enthusiasm for joining the Ciena team.
We think you need these skills to ace Senior Associate, Order Management in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Associate role. Highlight your experience in order management and any relevant skills that match the job description. We want to see how you fit into our people-first culture!
Show Off Your Attention to Detail:Since this role requires exceptional attention to detail, be sure to showcase examples from your past work where you've successfully managed complex orders or resolved discrepancies. We love candidates who can demonstrate their accuracy and thoroughness!
Communicate Clearly:Your written communication skills are key! Use clear and concise language in your application. Remember, we’re looking for someone who can effectively interact with both customers and internal teams, so let your communication shine through.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ciena!
How to prepare for a job interview at Ciena
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the Order Management process and how it fits into Ciena's operations. Brush up on your knowledge of Oracle and Salesforce, as well as any relevant telecom industry insights. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Showcase Your Attention to Detail
Given the emphasis on accuracy in order processing, be ready to discuss specific examples from your past experience where your attention to detail made a difference. Whether it was catching an error before it became a problem or streamlining a process, these stories will highlight your fit for the role.
✨Communicate Effectively
Ciena values strong communication skills, so practice articulating your thoughts clearly and concisely. Prepare to discuss how you've collaborated with cross-functional teams in the past, especially in high-pressure situations. This will demonstrate your ability to work well with others and keep everyone informed.
✨Embrace Change
As a change agent, you’ll need to show that you can adapt to shifting priorities. Think of examples where you successfully navigated changes in your previous roles. Highlighting your flexibility and problem-solving skills will resonate well with Ciena’s commitment to continuous improvement.
