Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong customer relationships and support their onboarding journey.
- Company: Leading connectivity solutions provider in Greater London.
- Benefits: Gain valuable experience in a dynamic industry with growth potential.
- Why this job: Make a meaningful impact in the telecom industry while developing your skills.
- Qualifications: Engineering degree and strong communication skills required.
- Other info: Perfect for early career professionals looking to thrive.
The predicted salary is between 28800 - 43200 £ per year.
A leading connectivity solutions provider in Greater London is looking for an Associate Customer Success Advocate. In this role, you will build strong customer relationships and ensure they gain value from our services.
Ideal candidates are early in their career, have an Engineering Degree, and possess strong communication skills. You will coordinate customer onboarding and support, enhance service adoption, and collaborate with Sales for renewals.
This is a great opportunity to make a meaningful impact in the telecom industry.
Junior Customer Success Advocate — Onboarding & Support employer: Ciena
Contact Detail:
Ciena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Advocate — Onboarding & Support
✨Tip Number 1
Network like a pro! Reach out to people in the telecom industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and onboarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you’ve built relationships and solved problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Customer Success Advocate — Onboarding & Support
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see how excited you are about helping customers and making a difference in their experience with our services.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior Customer Success Advocate role. We love seeing how your background can contribute to our team, so don’t hold back on showcasing your engineering degree and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention specific examples of how you've built relationships or supported customers in the past. We appreciate a personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Ciena
✨Know Your Stuff
Make sure you understand the company's services and how they fit into the telecom industry. Research their connectivity solutions and be ready to discuss how you can help customers gain value from them.
✨Show Off Your Communication Skills
As a Junior Customer Success Advocate, strong communication is key. Practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential customer scenarios.
✨Highlight Your Engineering Background
Since an Engineering Degree is preferred, be prepared to discuss how your technical knowledge can enhance customer onboarding and support. Think of examples where you've used your skills to solve problems or improve processes.
✨Be Ready to Collaborate
This role involves working closely with Sales for renewals. Prepare to talk about your teamwork experiences and how you can contribute to a collaborative environment. Show that you're eager to work with others to ensure customer success.
