At a Glance
- Tasks: Lead exciting projects ensuring top-notch service delivery across the UK.
- Company: Join Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact while working on innovative technology projects.
- Qualifications: 3+ years in project management or service delivery roles required.
The predicted salary is between 50000 - 65000 £ per year.
As the global leader in high‑speed connectivity, Ciena is committed to a people‑first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well‑being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial objectives, and customer commitments. The position plays a central role in delivering consistent, high‑quality outcomes across the full project lifecycle.
How You Will Make An Impact
- Lead end‑to‑end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met.
- Coordinate cross‑functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
- Drive customer‑facing project governance, including progress reviews, risk management, and milestone tracking.
- Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
- Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
- Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
- Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.
Experience
The must haves
- 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry.
- Application of project management practices across the full delivery lifecycle, including planning, execution, monitoring, and closure.
- Direct interaction with customers and cross‑functional delivery teams, including engineering and partner resources.
- Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects.
- Utilization of project management tools to plan, track, and report on delivery progress.
- Application of risk assessment and mitigation planning within active service delivery environments.
- Background in coordinating resources across matrixed organizations and multiple stakeholders.
- Application of effort estimation, cost awareness, and delivery risk considerations during project execution.
- Experience operating across time zones and collaborating with geographically distributed teams.
- Ability to travel regularly to London or Belfast offices (2–3 days per week).
Nice To Haves
- Background in optical transport or networking environments, including DWDM and L0/L1 technologies.
- Exposure to network lifecycle activities such as design, deployment, migration, and validation.
- Experience contributing to presales activities or bid management discussions.
- Familiarity with commercial margin management and financial performance tracking.
- Experience operating in early‑stage or less‑defined delivery environments.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
UK Services Project Manager: Cross-Functional Delivery Lead in Belfast employer: Ciena
Ciena stands out as an exceptional employer, offering a flexible work environment that prioritises individual growth and well-being. With a strong commitment to social impact and a culture that values diversity and inclusion, employees are empowered to thrive in their roles while contributing to meaningful projects across the UK. The opportunity for professional development and collaboration with cross-functional teams makes Ciena a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land UK Services Project Manager: Cross-Functional Delivery Lead in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially around customer satisfaction and team collaboration. This will help you tailor your responses and show you're a perfect fit for Ciena.
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've handled complex projects in the past. Use specific examples that highlight your ability to manage scope, schedules, and risks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Ciena.
We think you need these skills to ace UK Services Project Manager: Cross-Functional Delivery Lead in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Services Project Manager. Highlight your experience in service delivery and project management, especially any cross-functional work you've done. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our people-first approach. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Relevant Experience:When detailing your experience, focus on specific projects where you led delivery or managed complex tasks. We love seeing concrete examples of how you've tackled challenges and achieved results, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Ciena!
How to prepare for a job interview at Ciena
✨Know Your Project Management Inside Out
Make sure you brush up on your project management practices, especially those related to service delivery. Be ready to discuss your experience with planning, execution, and monitoring projects, as well as how you've handled scope and schedules in the past.
✨Showcase Your Cross-Functional Coordination Skills
Ciena values collaboration across teams, so be prepared to share examples of how you've successfully coordinated resources from different departments. Highlight any experiences where you managed communications and kept everyone aligned on project goals.
✨Demonstrate Your Customer-Facing Experience
Since this role involves direct interaction with customers, think of specific instances where you've driven customer satisfaction through effective project governance. Discuss how you've managed risks and communicated project statuses to clients.
✨Be Ready for Technical Discussions
If you have a background in optical transport or networking, make sure to mention it! Even if it's not a must-have, showing familiarity with relevant technologies can set you apart. Prepare to discuss how you've applied technical knowledge in your previous roles.
