At a Glance
- Tasks: Lead and optimise repair operations for cutting-edge networking technology.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Join a diverse team committed to respect, value, and inclusion.
- Why this job: Make a real impact in tech while driving operational improvements and innovation.
- Qualifications: Bachelor's degree in Engineering or related field; 10+ years experience in engineering.
The predicted salary is between 60000 - 80000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is the global leader in networking systems, services, and software, and this role sits at the heart of how we keep our technology performing at its best.
Join a highly collaborative team focused on strengthening the effectiveness of our repair operations processes and performance. This is a critical opportunity to identify product repairability improvements, streamline repair workflows, and implement engineered solutions that improve quality, reduce cost, and accelerate cycle time for Ciena’s advanced optical and routing platforms.
How You Will Contribute
- Drive project management and coordination cross functionally with Repair Operations teams, external partners, and engineering groups to resolve complex repair issues.
- Manage the end-to-end repair lifecycle for Ciena products.
- Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvements projects in the area of Repairs Operations.
- Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times.
- Define, manage, and report on key operational metrics while identifying opportunities for improvement.
- Identify and drive continuous improvement initiatives within repair operations, leveraging data analysis and lean methodologies.
- Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans.
- Champion engineering driven optimisation across repair processes and materials flow.
The Must Haves
- Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
- 10+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments.
- Proven track record of successfully managing complex projects and driving operational improvements.
- Demonstrated ability to drive complex engineering projects from concept to execution.
- Strong understanding of repair processes, logistics, and quality control methodologies.
- Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.
- Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
- Hands-on experience with process optimisation, Lean, Six Sigma, or 8D problem solving.
- Exceptional communication, interpersonal, and leadership abilities and the ability to collaborate across global, cross functional teams.
- Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations as required.
- Fluency in English and Spanish.
Nice to Haves
- Master’s degree in a related engineering discipline.
- Knowledge of telecommunications hardware manufacturing or service environments.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- PMP certification or similar project management qualification.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects our employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Services Operations Program Manager in Belfast employer: Ciena
Ciena stands out as an exceptional employer, offering a people-first culture that prioritises flexibility, individual growth, and well-being. Employees benefit from a collaborative environment that encourages innovation and continuous improvement, particularly in the dynamic field of high-speed connectivity. With a commitment to social impact and a focus on diversity, Ciena provides meaningful opportunities for professional development and engagement in cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Services Operations Program Manager in Belfast
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ciena and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ciena!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ciena keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Services Operations Program Manager in Belfast
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ciena:This is your chance to really connect with the team at Ciena. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ciena
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ciena.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ciena that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ciena. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
