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- Tasks: Coordinate global logistics for failed hardware and improve repair operations.
- Company: Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, career growth, and a focus on well-being.
- Why this job: Join a tech company making a real impact in the AI era.
- Qualifications: Bachelor's degree and 5+ years in supply chain or logistics.
- Other info: Diverse and inclusive workplace committed to employee respect and value.
The predicted salary is between 36000 - 60000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Join Ciena and help power the future of high-speed connectivity.
The Repairs Operations FA Logistics Coordinator plays a vital role in ensuring efficient movement of failed hardware to and from global Failure Analysis labs—reducing downtime, strengthening operational visibility, and supporting our mission to deliver exceptional customer experience.
Responsibilities
- Coordinate global logistics activities for failed hardware units, tracking to designated Failure Analysis (FA) laboratories globally.
- Liaise with internal teams (Repair Operations, Engineering, Quality) and external partners to ensure seamless and compliant movement of materials.
- Liaise with Ciena Quality organization on priorities, issues and escalations.
- Maintain precise tracker and inventory records for units in the FA process.
- Define and own key metrics and identify process improvements and own implementation.
- Oversee the return of analyzed or repaired units to stock locations or customers.
- Provide proactive communication to stakeholders on shipment status, risks, or delays.
- Participate in continuous improvement initiatives that strengthen FA logistics and repair operations processes.
- Ensure compliance with all safety regulations, company policies, and international shipping guidelines.
The Must Haves
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field.
- 5+ years of experience in supply chain, repairs coordination, or operations within manufacturing or high-tech environments.
- Experience supporting international, multisite logistics operations.
- Strong knowledge of inventory management processes and systems such as Oracle.
- Proficiency in Microsoft Excel and related tools for reporting and data analysis.
- Excellent organisational skills and attention to detail.
- Strong interpersonal and communication skills for effective collaboration with internal teams and external partners.
Nice To Haves
- Experience in failures analysis logistics or repairs operations.
- Knowledge of global trade compliance practices.
- Familiarity with carrier management and customs brokerage processes.
- Background working within high‑mix/low‑volume hardware environments.
- Experience supporting continuous improvement initiatives.
- Ability to troubleshoot logistics challenges proactively.
- Understanding of electronics repair or hardware lifecycle processes.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Repairs Operations Failures Analysis (FA) Logistics Coordinator in Belfast employer: Ciena
Contact Detail:
Ciena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Operations Failures Analysis (FA) Logistics Coordinator in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ciena on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for logistics roles. We should also think of examples from our past experiences that showcase our skills in supply chain management and problem-solving.
✨Tip Number 3
Show off our organisational skills! During the interview, we can discuss how we've managed logistics operations or improved processes in previous roles. This will highlight our attention to detail and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can join the Talent Community for job alerts and stay updated on future opportunities at Ciena.
We think you need these skills to ace Repairs Operations Failures Analysis (FA) Logistics Coordinator in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Operations FA Logistics Coordinator role. Highlight your experience in supply chain management and logistics, especially any relevant projects or achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Ciena and how your skills can contribute to their mission of delivering exceptional customer experiences.
Showcase Your Skills: Don’t forget to showcase your proficiency in tools like Microsoft Excel and any inventory management systems you’ve used. Mention specific examples of how you've improved processes or solved logistics challenges in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Ciena
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around supply chain management and repairs coordination. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage international logistics operations effectively.
✨Showcase Your Problem-Solving Skills
Ciena values proactive troubleshooting, so prepare to share instances where you've identified and resolved logistics challenges. Think about how you can highlight your experience with continuous improvement initiatives and how they benefited your previous employers.
✨Master the Metrics
Since the role involves defining and owning key metrics, be prepared to talk about how you've tracked performance in previous roles. Bring examples of how you’ve used data analysis tools like Excel to improve processes or inventory management.
✨Communicate Like a Pro
Strong interpersonal skills are crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you've collaborated with internal teams and external partners. Remember, effective communication can make all the difference in logistics!
