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- Tasks: Support customer onboarding, build relationships, and ensure a smooth service experience.
- Company: Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, growth opportunities, and a focus on well-being.
- Why this job: Make a real impact in the telecom industry while learning from seasoned professionals.
- Qualifications: Engineering degree and 1-3 years in a customer-facing role; strong communication skills.
- Other info: Join a diverse team committed to respect and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Join Ciena as a Customer Success Advocate (CSA) EMEA Services and Transform Customer Experiences!
Are you passionate about building lasting customer relationships, driving world-class experiences, and ensuring smooth service delivery? At Ciena, we are looking for an energetic and relationship-driven individual to join our team as a Customer Success Advocate. Be the key driver of retention, loyalty, and growth for our top customers while contributing to the future of communications.
How You Will Contribute
- Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms.
- Oversee successful delivery of programs and services by leveraging resources across functional teams.
- Develop project and resource plans to address program requirements effectively.
- Form and manage cross-functional virtual teams to meet program needs.
- Support pre-sales activities alongside Sales teams by providing services guidance during the bid and quote process.
- Analyze customer contracts and commitments to ensure delivery aligns with expected outcomes.
- Monitor customer indicators to proactively identify and resolve post-sales issues before impact.
- Act as the quarterback for product and service challenges, exceeding delivery commitments.
- Understand and mitigate factors affecting revenue recognition and assurance for assigned customers.
The Must Haves
- Bachelor’s degree in Engineering or related field with up to 12 months of relevant project management experience preferred.
- Prince2 / PMP Certification preferred.
- Proven ability to work in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.
- Strong program management skills, ensuring engagements remain on schedule with clear communication to all parties.
- Ability to influence through persuasion, negotiation, and consensus-building.
- Dynamic personality, collaborative, passionate, and customer-focused.
Nice To Haves
- Critical thinker capable of analyzing complex problems and generating solutions.
- Strong judgment and decisiveness in delivering decisions amidst competing alternatives.
- Outstanding planning, scheduling, and coordination abilities.
- Familiarity with technology, services, and business acumen.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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Associate, Customer Success Advocacy employer: Ciena
Contact Detail:
Ciena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Customer Success Advocacy
✨Tip Number 1
Network like a pro! Reach out to current employees at Ciena on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Associate, Customer Success Advocate role.
✨Tip Number 2
Prepare for the interview by researching Ciena’s products and services. Understand how they impact customer success and think of examples from your past experiences that demonstrate your ability to build relationships and solve problems.
✨Tip Number 3
Show your passion for customer success during interviews. Share stories that highlight your proactive mindset and how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ciena team.
We think you need these skills to ace Associate, Customer Success Advocacy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate, Customer Success Advocate role. Highlight your relevant experience and skills that align with Ciena's focus on customer success and relationship building.
Show Your Passion: Let your enthusiasm for customer success shine through in your application. Share examples of how you've made an impact in previous roles or how you’ve gone above and beyond to support customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and avoid jargon unless it's relevant to the telecom industry.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Ciena
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and how they apply to the telecom industry. Understand what it means to build relationships and ensure customer satisfaction, as this role is all about making customers feel valued.
✨Show Off Your Communication Skills
Since strong interpersonal skills are a must-have, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers or resolved issues in the past—this will demonstrate your ability to simplify complex topics.
✨Be Proactive in Your Approach
Ciena values a proactive mindset, so come prepared with ideas on how you would take ownership of customer issues. Think about ways you could improve customer experience and be ready to discuss these during the interview.
✨Familiarise Yourself with Ciena's Culture
Research Ciena’s people-first approach and their commitment to social impact. Be ready to discuss how your values align with theirs and how you can contribute to their culture of flexibility and individual growth.