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- Tasks: Provide advanced technical support for cutting-edge connectivity solutions and resolve complex customer issues.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Collaborative global team with a commitment to diversity and inclusion.
- Why this job: Join a team that values innovation and makes a real impact in technology.
- Qualifications: Bachelor’s or Master’s degree in Computer Science or related field; 3+ years in software support.
The predicted salary is between 50000 - 70000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.
Key Responsibilities:
- Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.
- Diagnose and resolve production and non-production issues in collaboration with internal teams.
- Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
- Perform root cause analysis (RCA) and document resolutions and learnings.
- Share customer feedback with PLM and R&D to inform future product enhancements.
- Support occasional off-hours or weekend activities; limited travel may be required.
The Must Haves
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Experience: 3+ years in software technical support, preferably in telecom or network management domains.
- Technical Expertise:
- Strong Linux and scripting (Shell) skills.
- Proficiency with Kubernetes, Docker, and microservices deployment.
- Familiarity with PostgreSQL, Neo4j, ClickHouse.
- Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana.
- Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
- Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.
- Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce.
- Strong analytical, debugging, and communication skills with a customer-first approach.
- Ability to work independently and collaborate across a globally distributed team.
Assets (Nice to Have)
- Experience in cloud environments (AWS, Azure, GCP, OpenShift).
- Exposure to fault and performance analytics, GenAI, or Agentic AI.
- XML and SQL knowledge.
- Prior experience with telecom vendors or network management systems.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Blue Planet Advanced Technical Support: BPUAA Support EMEA in London employer: Ciena Government Solutions
Contact Detail:
Ciena Government Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blue Planet Advanced Technical Support: BPUAA Support EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ciena on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves advanced support, we should be ready to discuss our experience with Linux, scripting, and any relevant tools. Practice makes perfect!
✨Tip Number 3
Show off our problem-solving skills! Be ready to share specific examples of how we've tackled complex issues in the past. This will demonstrate our analytical abilities and customer-first approach that Ciena values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Ciena team.
We think you need these skills to ace Blue Planet Advanced Technical Support: BPUAA Support EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience with Linux, scripting, and any relevant technical skills that match what Ciena is looking for. We want to see how you can contribute to the Blue Planet team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in software technical support makes you a great fit. Let us know how you can bring value to our team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved complex issues in the past. We love seeing candidates who can think critically and work independently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Ciena family!
How to prepare for a job interview at Ciena Government Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and scripting skills, especially Shell. Be ready to discuss your experience with Kubernetes, Docker, and any relevant tools like Grafana or Prometheus. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved complex issues in the past. Think about times when you performed root cause analysis and how you documented your findings. This will show that you have a customer-first approach and can handle the challenges of the role.
✨Communicate Clearly and Confidently
Since you'll be the key contact for customers, practice explaining technical concepts in simple terms. Good communication is crucial, so consider doing mock interviews with friends or colleagues to refine your delivery and ensure you're conveying your ideas effectively.
✨Be Ready for Team Collaboration
Ciena values teamwork, so be prepared to discuss how you've collaborated with engineering and product teams in the past. Highlight any experiences where you contributed to continuous improvement or shared customer feedback to inform product enhancements.