At a Glance
- Tasks: Lead supply assurance and resolve constraints to meet customer delivery commitments.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and a focus on individual growth.
- Other info: Join a diverse team committed to respect, value, and inclusion.
- Why this job: Make a real impact in a tech company that values humanity and community.
- Qualifications: Bachelor’s degree in Supply Chain or related field; 8+ years of experience required.
The predicted salary is between 60000 - 80000 € per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Role Overview
The Global Fulfillment Leader plays a critical role in ensuring end‑to‑end supply assurance across a global product portfolio, protecting customer delivery commitments and revenue outcomes. This role provides senior execution leadership within Supply Chain by driving order prioritisation, resolving supply constraints, and advising on delivery risk. The impact of this position is measured by consistent execution against customer schedules, ship plans, and business commitments.
How you will make an impact:
- Lead day‑to‑day supply assurance across assigned products and customer segments to protect scheduled ship dates, project deployments, and ship plan commitments.
- Drive resolution of supply, allocation, and distribution constraints through coordination with key internal stakeholders such as Supply Planning, Procurement, and Distribution teams.
- Execute within established order promising and allocation frameworks while elevating data‑backed recommendations for prioritisation and trade‑off decisions.
- Deliver executive‑level summaries of supply status, delivery risks, customer impacts, and recovery plans.
- Perform revenue, risk, and opportunity analysis across firm demand, backlog, and quoted business to inform leadership decisions.
- Lead root cause analysis of service performance failures and recommend corrective actions.
- Influence cross‑functional execution outcomes through data‑driven insights without direct authority.
The must haves:
- Bachelor’s degree in Supply Chain, Finance, Business, or a related field.
- Experience with Kinaxis Rapid Response.
- 8+ years of experience in Supply Chain with application across Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfillment.
- Experience with MRP/ERP systems and adherence to planning standards.
- Application of advanced data analysis techniques using Excel to interpret large, complex datasets.
- Development of executive‑ready presentations and written communication using PowerPoint.
- Execution in fast‑paced, customer‑driven environments requiring management of multiple concurrent issues.
- Operation with a high degree of autonomy and visibility without direct people management responsibility.
The Nice to haves:
- Experience with Oracle ERP.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Consultant, Customer Order Fulfillment employer: Ciena Government Solutions
Ciena stands out as an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee well-being and growth. With a commitment to flexible working arrangements and a focus on meaningful social impact, employees in the Consultant, Customer Order Fulfillment role can expect ample opportunities for professional development while contributing to a global leader in high-speed connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant, Customer Order Fulfillment
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ciena on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Ciena's culture and values. They’re all about a people-first approach, so think about how your experiences align with that. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your data analysis skills! Since the role involves advanced data techniques, brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Ciena family.
We think you need these skills to ace Consultant, Customer Order Fulfillment
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consultant, Customer Order Fulfillment role. Highlight your experience in supply chain management and any relevant skills that match the job description. We want to see how you can make an impact!
Showcase Your Data Skills:Since this role involves advanced data analysis, don’t forget to mention your experience with Excel and any MRP/ERP systems you've used. We love seeing how you’ve tackled complex datasets and made data-driven decisions in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate clarity and brevity!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ciena Government Solutions
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially around order fulfillment and supply assurance. Be ready to discuss your experience with MRP/ERP systems and how you've tackled supply constraints in the past.
✨Data is Your Best Friend
Since this role involves a lot of data analysis, come prepared with examples of how you've used Excel or other tools to interpret complex datasets. Highlight any advanced techniques you've applied to drive decision-making.
✨Showcase Your Leadership Skills
Even though you won't be managing a team directly, it's crucial to demonstrate your ability to influence cross-functional teams. Share specific instances where you've led initiatives or resolved conflicts without direct authority.
✨Prepare for Executive-Level Communication
You'll need to deliver executive-level summaries, so practice presenting your ideas clearly and concisely. Bring along a sample presentation if you can, showcasing your ability to communicate complex information effectively.
