At a Glance
- Tasks: Lead exciting projects in high-speed connectivity, ensuring top-notch service delivery.
- Company: Join Ciena, a people-first tech leader focused on innovation and community impact.
- Benefits: Enjoy flexible work, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with travel opportunities and a focus on teamwork across diverse teams.
- Why this job: Make a real difference in customer satisfaction while working with cutting-edge technology.
- Qualifications: 3+ years in project management or service delivery; strong communication and coordination skills.
The predicted salary is between 55000 - 65000 € per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial objectives, and customer commitments. The position plays a central role in delivering consistent, high‑quality outcomes across the full project lifecycle.
How you will make an impact:
- Lead end‑to‑end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met.
- Coordinate cross‑functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
- Drive customer‑facing project governance, including progress reviews, risk management, and milestone tracking.
- Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
- Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
- Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
- Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.
The must haves:
- 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry.
- Application of project management practices across the full delivery lifecycle, including planning, execution, monitoring, and closure.
- Direct interaction with customers and cross‑functional delivery teams, including engineering and partner resources.
- Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects.
- Utilization of project management tools to plan, track, and report on delivery progress.
- Application of risk assessment and mitigation planning within active service delivery environments.
- Background in coordinating resources across matrixed organizations and multiple stakeholders.
- Application of effort estimation, cost awareness, and delivery risk considerations during project execution.
- Experience operating across time zones and collaborating with geographically distributed teams.
- Ability to travel regularly to London or Belfast offices (2–3 days per week).
Nice to haves:
- Background in optical transport or networking environments, including DWDM and L0/L1 technologies.
- Exposure to network lifecycle activities such as design, deployment, migration, and validation.
- Experience contributing to presales activities or bid management discussions.
- Familiarity with commercial margin management and financial performance tracking.
- Experience operating in early‑stage or less‑defined delivery environments.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Services Project Manager in Belfast employer: Ciena Government Solutions
Ciena stands out as an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee well-being and growth. With a strong commitment to flexible working arrangements and a focus on meaningful social impact, Ciena empowers its Services Project Managers to lead complex projects across the UK while fostering collaboration and innovation. Employees benefit from ongoing professional development opportunities and a supportive environment that values diversity and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Services Project Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Services Project Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Ciena’s projects and values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success. Tailor your responses to highlight your experience in service delivery and project management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background aligns with the role of Services Project Manager. Focus on your experience with cross-functional teams and managing complex projects, as these are key to impressing the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Ciena and being part of a company that values its people and their growth.
We think you need these skills to ace Services Project Manager in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Project Manager role. Highlight your experience in service delivery and project management, especially any relevant projects you've led. We want to see how your skills align with what Ciena is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of Ciena’s people-first approach and how you can contribute to that culture.
Showcase Your Project Management Skills:In your application, be sure to showcase your project management skills. Talk about specific tools you've used and how you've managed scope, schedules, and risks in past projects. We love seeing concrete examples of your success!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to the right team. Plus, it shows you’re serious about joining us at Ciena!
How to prepare for a job interview at Ciena Government Solutions
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with your past projects. Be ready to discuss specific examples where you led complex services delivery, highlighting how you managed scope, schedules, and risks. This will show that you understand the full project lifecycle and can bring valuable experience to Ciena.
✨Understand Ciena's Culture
Ciena prides itself on a people-first approach and a flexible work environment. Research their values and be prepared to discuss how your personal work style aligns with their culture. This will demonstrate that you’re not just a fit for the role, but also for the company as a whole.
✨Prepare for Customer-Facing Scenarios
Since the role involves direct interaction with customers, think of examples where you successfully managed customer communications and project governance. Be ready to explain how you handled progress reviews and risk management, showcasing your ability to keep stakeholders informed and engaged.
✨Showcase Your Technical Knowledge
If you have experience in optical transport or networking environments, make sure to highlight it. Discuss any relevant technologies you’ve worked with, like DWDM, and how they relate to the projects you’ve managed. This will help you stand out as a candidate who can contribute to both technical and commercial outcomes.
