At a Glance
- Tasks: Lead cross-functional projects to enhance service operations and improve product quality.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, focus on individual growth, and commitment to well-being.
- Other info: Join a diverse team that values respect, inclusion, and continuous improvement.
- Why this job: Make a real impact in technology while driving meaningful social and community initiatives.
- Qualifications: Bachelor’s degree in Engineering or related field; 10+ years in product manufacturing or process engineering.
The predicted salary is between 70000 - 90000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
This role sits at the center of how Ciena delivers reliable, high‑performance networking solutions to customers worldwide. It focuses on strengthening service operations processes that directly impact product quality, cost, and lifecycle efficiency. The position partners closely with engineering, service teams, and global partners to enable scalable, data‑driven service execution across advanced optical and routing platforms.
How you will make an impact:
- Lead cross‑functional project management efforts with Service Operations teams, global service partners, and engineering organizations to resolve complex process issues.
- Optimize end‑to‑end service lifecycle execution for Ciena products, from introduction through sustainment.
- Deliver service enablement, New Product Introduction (NPI), service ramp, and continuous improvement initiatives in partnership with engineering teams.
- Drive initiatives that improve service performance through cost reduction, aging inventory recovery, scrap reduction, and cycle‑time improvement.
- Define, manage, and report operational performance metrics to identify trends and improvement opportunities.
- Apply lean methodologies to identify and implement continuous improvement initiatives within Service Operations.
- Develop data‑driven analytics to identify systemic issues, recommend corrective actions, and implement sustainable solutions.
The must haves:
- Education: Bachelor’s degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
- Experience: 10+ years of experience in product manufacturing or process engineering within high‑technology, telecommunications, networking, or complex electronics environments.
- Demonstrated management of complex projects from concept through execution, resulting in measurable operational improvements.
- Application of manufacturing or repair process knowledge, including process optimization, logistics, and quality control methodologies.
- Utilization of product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.
- Ability to collaborate and drive alignment across global, cross‑functional teams in a fast‑paced environment.
- Willingness to travel occasionally to service partners and internal sites to support critical initiatives, with fluency in English.
Nice to haves:
- Education: Master’s degree in a related engineering discipline.
- Background in telecommunications hardware manufacturing or service environments.
- Application of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
- Lean, Six Sigma, or 8D problem‑solving methodologies.
- Advanced analytical, problem‑solving, and decision‑making capabilities.
- Certifications: PMP certification or a comparable project management qualification.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Services Operations Program Manager in Belfast employer: Ciena Government Solutions
Ciena is an exceptional employer that prioritises a people-first approach, fostering a flexible work environment that champions individual growth and well-being. As a global leader in high-speed connectivity, employees are empowered to make meaningful contributions while engaging in innovative projects that have a real-world impact. With a strong commitment to diversity and inclusion, Ciena offers a supportive culture where every voice is valued, making it an ideal place for aspiring Software Engineers to launch their careers.
Contact Details:
Ciena Government Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Services Operations Program Manager in Belfast
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Services Operations Program Manager at Ciena Government Solutions!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Services Operations Program Manager role at Ciena Government Solutions!
We think you need these skills to ace Services Operations Program Manager in Belfast
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ciena Government Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ciena Government Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ciena Government Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
