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- Tasks: Ensure seamless order fulfillment and enhance delivery performance for our customers.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, focus on individual growth, and commitment to well-being.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving supply chain excellence.
- Qualifications: University degree and 4 years of supply chain experience required.
- Other info: Join a diverse team that values respect, inclusion, and personal development.
The predicted salary is between 28800 - 48000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Are you passionate about delivering exceptional customer experiences and driving supply chain excellence? Ciena’s Customer Order Operations team is looking for a Customer Order Fulfillment Prime to ensure successful delivery performance for our GCN customer base. In this critical role, you’ll act as the voice of the customer within the supply chain, bridging the gap between Supply Chain, Sales, and Services teams to deliver seamless order fulfillment.
How You Will Contribute:
- Identify and implement process improvements to enhance delivery performance.
- Translate the Voice of the Customer into actionable plans within the Supply Chain and drive them to closure.
- Manage customer escalations, resolving issues quickly while addressing systemic challenges.
- Partner with cross-functional teams to resolve supply issues and mitigate risks impacting customers.
- Build strong relationships and influence stakeholders at all levels of the organization.
- Proactively identify potential escalations and facilitate early recovery action plans.
- Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers.
- Collaborate with Customer Account teams to align on future material requirements and improve forecast accuracy.
- Chair weekly order board calls with customers to review orderbooks, delivery issues, recovery plans, and upcoming projects.
- Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure approvals for shipments.
- Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs.
The Must Haves:
- University or College Degree.
- Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
- Strong ability to influence at all levels within the Supply Chain to achieve outstanding delivery performance.
- Proven ability to manage multiple priorities under tight timelines.
- Excellent interpersonal skills for cross-regional and functional collaboration.
- Confident communication skills (written and verbal), including presentation capabilities.
- Proficiency in Oracle, Excel, Power BI, and PowerPoint.
- High attention to detail with a track record of achieving demanding targets.
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Specialist, Customer Order Fulfillment in Belfast employer: Ciena Global Distribution Company, Ltd.
Contact Detail:
Ciena Global Distribution Company, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Customer Order Fulfillment in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ciena. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer order fulfillment. Think about how you can showcase your experience in supply chain management and problem-solving.
✨Tip Number 3
Show your passion for customer experiences! Be ready to discuss how you've improved delivery performance in the past and how you can bring that expertise to Ciena.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the Ciena team.
We think you need these skills to ace Specialist, Customer Order Fulfillment in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Order Fulfillment role. Highlight your relevant experience in supply chain management and how it aligns with Ciena's focus on exceptional customer experiences.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and ability to influence stakeholders. Use specific examples from your past roles to demonstrate how you've successfully managed multiple priorities and resolved issues.
Be Personable: Ciena values a people-first approach, so let your personality shine through in your application. Share a bit about your passion for customer service and how you can contribute to a positive team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining the Ciena team!
How to prepare for a job interview at Ciena Global Distribution Company, Ltd.
✨Know Your Stuff
Make sure you understand the ins and outs of supply chain management, especially order fulfillment. Brush up on your knowledge of tools like Oracle and Excel, as well as any relevant metrics that showcase your ability to enhance delivery performance.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when managing escalations or collaborating across functions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified process improvements or resolved customer issues. Highlight your proactive approach to potential escalations and how you’ve facilitated recovery plans in the past.
✨Build Rapport
Ciena values strong relationships, so think about how you can connect with your interviewers. Research the company culture and be prepared to discuss how you align with their people-first approach, showcasing your interpersonal skills and ability to influence stakeholders.
