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- Tasks: Ensure seamless order fulfillment and enhance delivery performance for our customers.
- Company: Join Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Be the voice of the customer and drive impactful changes in the supply chain.
- Qualifications: University degree and 4 years of supply chain experience required.
- Other info: Collaborative team atmosphere with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Specialst, Customer Order Fulfillment page is loaded## Specialst, Customer Order Fulfillmentlocations: UK- Belfast- 87 Park Housetime type: Full timeposted on: Publié aujourd\’huijob requisition id: R027828As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Ciena’s Customer Order Operations team is looking for a **Customer Order Fulfillment Prime** to ensure successful delivery performance for our GCN customer base. In this critical role, you’ll act as the voice of the customer within the supply chain, bridging the gap between Supply Chain, Sales, and Services teams to deliver seamless order fulfillment.**How You Will Contribute:*** Identify and implement process improvements to enhance delivery performance.* Translate the Voice of the Customer into actionable plans within the Supply Chain and drive them to closure.* Manage customer escalations, resolving issues quickly while addressing systemic challenges.* Partner with cross-functional teams to resolve supply issues and mitigate risks impacting customers.* Build strong relationships and influence stakeholders at all levels of the organization.* Proactively identify potential escalations and facilitate early recovery action plans.* Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers.* Collaborate with Customer Account teams to align on future material requirements and improve forecast accuracy.* Chair weekly order board calls with customers to review orderbooks, delivery issues, recovery plans, and upcoming projects.* Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure approvals for shipments.* Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs.**The Must Haves:*** University or College Degree.* Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.* Strong ability to influence at all levels within the Supply Chain to achieve outstanding delivery performance.* Proven ability to manage multiple priorities under tight timelines.* Excellent interpersonal skills for cross-regional and functional collaboration.* Confident communication skills (written and verbal), including presentation capabilities.* Proficiency in Oracle, Excel, Power BI, and PowerPoint.* High attention to detail with a track record of achieving demanding targets.#LI-SG1Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. #J-18808-Ljbffr
Specialst, Customer Order Fulfillment employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialst, Customer Order Fulfillment
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Order Fulfillment. Highlight your experience in supply chain management and your knack for problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Specialst, Customer Order Fulfillment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Order Fulfillment. Highlight your relevant experience in supply chain management and order fulfillment, and don’t forget to showcase those interpersonal skills that are key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past experiences that demonstrate your ability to manage customer escalations and improve delivery performance.
Showcase Your Skills: Don’t just list your skills—show us how you’ve used them! Whether it’s your proficiency in Oracle or your knack for influencing stakeholders, provide concrete examples that illustrate your capabilities and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ciena Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Order Fulfillment Specialist. Familiarise yourself with supply chain processes, order management, and how to effectively communicate with cross-functional teams. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified process improvements or resolved customer escalations in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle challenges effectively.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Ciena and express your enthusiasm for the company culture. This will not only make you memorable but also show that you value collaboration and teamwork.
✨Prepare for Technical Questions
Since the role requires proficiency in tools like Oracle, Excel, and Power BI, be ready to discuss your experience with these platforms. You might even be asked to solve a problem or analyse data during the interview, so brush up on your technical skills beforehand to impress your interviewers.